Washington District of Columbia 20006 United States
SAIC is seeking a Wireless Technician to support a large federal government agency. Employee will perform on-site, at a secure government location Monday through Friday during normal business hours. Occasional off-hour, weekend and holiday support may be required during scheduled and un-scheduled events.
Description of Duties:
Monitor work order ticketing system for assignments.
Respond to and resolve tickets related to mobile and remote services.
Configure, test, troubleshoot, deploy and issue mobile devices.
Monitor, track, analyze and respond to mobile system alerts.
Troubleshoot and resolve system outages. Interface and coordinate with other service offices and support elements as appropriate.
Document work activities and escalate to operations manager, shift leads and engineers as necessary.
Ability to focus on ticket and monitoring systems for sustained periods.
Ability to follow Standard Operating Procedures (SOPs)
Self-motivated problem solver possessing effective troubleshooting skills as it relates to IT systems.
Strong oral and written communication skills with experience working directly with customers including VIPs.
Strong organizational skills with ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables.
Basic knowledge of mobile device platforms (iOS, Android, Blackberry).
Experience with BMC Remedy.
Experience with mobile and remote access devices
Certification in relevant IT products and technologies.
TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.