2020-06-27
SAIC (www.saic.com)
Other
/yr
full-time
employee
Oklahoma City
Oklahoma
73169
United States
Description
PRIMARY
RESPONSIBILITIES:
·
Act
as the primary interface between FAA and hardware vendors on warranty claims,
status, and action plans
·
Work
directly with hardware vendors to analyze and resolve warranty-related issues
·
Drive
timely resolution of warranty issues
·
Develop
and present weekly and monthly status reports relating to warranty work
·
Collect,
integrate, and analyze data from multiple sources to develop a picture of
warranty performance and trends
·
Responsible
for ordering and tracking all warranty replacement parts
Qualifications
EDUCATION AND
EXPERIENCE:
· Associate’s Degree in related
discipline and three (3) years related experience; Or High School diploma
and five (5) years equivalent experience performing in a technical support role
· Prior Help Desk Support / Desktop
Support experience
· Windows 10 experience
· The ability to work independently
with minimal supervision and professionally represent the program
· Highly motivated individual willing
to learn and apply new concepts, tools, and software
· Good verbal and written communication
skills, especially with other organizations
· Initiative
· Good problem solving and
troubleshooting skills
· Ability to work effectively in a team
setting
CLEARANCE:
· Must be a US Citizen and have the ability to
obtain a Public Trust clearance
DESIRED SKILLS:
· A+, or other technical certification
· Customer friendly attitude is a must
· Ability to work independently, or as
part of a team