The VG221 LAN/WAN Services (LWS) Service Line Manager is responsible for overseeing all aspects of the Department of State IRM/FO/ITI/LWS team. The manager will be responsible for supervising a team of 60+ SAIC and subcontractor resources supporting the three divisions within LWS: Foreign Telephone, Radio, and Digital Service. The lead shall be responsible for resource management and project management expertise to drive LWS projects. The lead shall be responsible for managing LWS program costs and schedules and ensuring contract compliance. The manager shall be capable of integrating the planning and leading of engineering activities to include the testing, implementation, and maintenance of IT solutions. The lead shall be able to communicate and coordinate all LWS related work to the Government customer and SAIC Senior Management. The manager shall be capable of evaluating performance results, performing risk assessments, and recommending changes impacting the LWS team.
Perform as the primary customer interface for Government Customer for technical and business matters, information sharing, and basic problem resolution.
Provide budget and schedule management support, expertise, and guidance to Government customer and contractor supervisors.
Manage risk, customer relationships, and program staffing.
Ensure compliance with quality standards and escalate challenges to leadership.
Support business development and program staff management.
Experience managing mixed team including direct labor, subcontractors and suppliers.
Ability to conduct management and contract discussions.
Use standard, well-defined processes, procedures, techniques, or tools.
Ability to escalate program issues to senior management for assistance.
Provide input to corporate activities including performance reviews, compensation-related actions, and staffing and hiring recommendations. Raise personnel issues to appropriate internal support elements.
Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.
Excellent oral and written communication skills.
Self-motivation, professional demeanor and accountability.
ITIL Foundations Certification
Bachelors and ten (10) years or more of related experience. Compensation will be commensurate with education and experience.
Travel % Required:
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and fourteen (14) years or more of related experience; Masters and twelve (12) years or more of related experience.