Job Description
General Dynamics Information Technology (GDIT) has an immediate opportunity for a Mobile Device Management (MDM) Engineer in Raleigh, NC.
Principal Duties/Responsibilities include but not limited to:
- Utilizing MobileIron or other MDM (mobile device management) to support and manage mobile computing devices and users.
- Supporting the deployment of mobile computing tablets and smartphones, device enrollments, troubleshooting implementation and connectivity issues, providing ongoing operational support of devices and apps.
- Generating scripts and developing macros to resolve queries and to automate processes. Utilizing XML, SQL, or similar language. Utilizing complex EXCEL macros and functions.
- Documenting commonly used business apps used on Postal supported mobile computing devices. This includes instructions to users and developing knowledge base articles for usage scenarios and features.
- Troubleshooting VPN, WiFi and 3G communications problems as they occur during the deployment and ongoing operations of Postal mobile computing devices within the network.
- Analyzes and develops resolutions for problems involving availability and/or performance at the system level. Works with Postal staff to resolve problems and coordinate the implementation of solutions.
- Provides customer support and consultation for supported iOS and/or Android mobile computing devices.
Qualifications required:
- 5-8 years of related hardware engineering experience
- Customer service skills and the ability to successfully and consistently satisfy client problems and needs when working in a Service Center environment
- Effective oral and written communications skills
- Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment
- A commitment to quality
Qualifications preferred:
- Five years of relevant and progressive experience in a distributed computing environment is preferred including:
- Minimum one year support experience with Apple iPads/iPhones, iTunes and Apple apps
- Minimum one year support experience with Android tablets or smartphones
- Minimum one year experience with a Mobile Device Management system such as Boxtone, Mobileiron, Airwatch or Maas360
Education:
- Bachelor’s Degree in Engineering or Computer Science or associated discipline preferred and a minimum of 5 years of applicable experience.
This program only accepts US citizens and/or Green Card Holders. The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
