General Dynamics Information Technology (www.gdit.com)
We are seeking a Customer Relationship Management (CRM) Supervisor to support the Office of the Director (OD) within the National Institutes of Health (NIH) at Bethesda, MD. You will manage the CRM team of two-three members, build relationship with OIT’s customers and coordinate various CRM projects across a range of technologies and teams.
Our team provides smart and effective solutions backed by well-documented and tested processes and procedures. We also provide support for 2,700 end-customers residing in approximately 20 buildings. Our team focuses on maintaining excellent customer experience as it relates to service requests and maintain and improve interoperability between IT infrastructure systems.
What GDIT Can Offer You:
This role is supporting a critical mission for the public health, working at the prestigious NIH main campus in Bethesda MD. The NIH Director provides overall leadership to NIH activities in both scientific and administrative matters. Your customer relationship building expertise and superior communication skills will play a vital role in the OD helping the NIH meet its mission objectives. After serving OD, there are many opportunities to move into other more experienced roles across the GDIT huge portfolio of projects, providing you career growth while part of a dynamic and vital company.
In this role, a typical day will include:
Required Skills and Experience:
Desired Skills and Experience:
Attributes for Success:
#GDITPriorityWe are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.