TMC Trainer - Atlanta - Military veterans preferred



  full-time   employee

United States

United States of America - Georgia, Atlanta

Job Summary

AECOM is seeking a TMC Trainer to be based in Atlanta, GA.

Transportation Management Center (TMC) Trainers are responsible for providing training at the TMC in the operation of the Advanced Traffic Management Systems (ATMS) software, customer service, and TM Operations. They are responsible for assisting with the development and maintenance of TM Operations training materials; assisting with the development and maintenance of TM Operations Standard Operating Procedures (SOP), Standard Operating Guides (SOG), and Manuals; conducting recertification testing; and providing coaching on the operations floor to new and existing staff.

The routine responsibilities of this position include, but are not limited to:

  • Assists the Operations Training Manager (OTM) with the development and maintenance of a series of classroom and on-line training packages for TMC Operators, TMC Specialists, and TMC Supervisors

  • Provide on-site training at the TMC

  • Assist the OTM with the development and maintenance of classroom and on-line training in conjunction with the Department’s software provider on training for ATMS

  • Assist the OTM with the development and maintenance of a customer service training module aimed at TM Operations activities

  • Assist the OTM with the development and maintenance of TM Operations SOP, SOG, and Manuals

  • Assist the OTM with the development and maintenance of the training modules for the Learning Management System (LMS) to include updates of LMS modules to reflect operational needs of ATMS

  • Manage and support the LMS

  • Assist management teams in identifying and analyzing trends. Drive initiatives to identify corrective action plans to resolve performance issues

  • Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and educational materials

  • Conduct training, including retraining, of all TMC Operators; TMC Specialists; TMC Supervisors; and Management on the ATMS and Automated Location and Dispatch System (ALADS) software

  • Provide one-on-one mentoring and coaching for newly hired TMC operations staff and TMC Trainers

  • Review training materials and courses every two months to reflect any changes in technology and procedures

  • Participate in team-based process improvement, team-based performance monitoring, and training/re-training new policies and procedures

  • Conduct recertification testing

  • Perform training on the use and maintenance of the 511ga systems – phone, website, and mobile applications

  • Perform real-time quality assurance/quality control on operator incidents, alpha paging, and 511 calls

  • Send out course evaluation questionnaires following training courses and provide formal feedback to the Deputy Program Manager (DPM) and the Department

  • Conduct on floor coaching for new hires and existing staff

  • Adhere to TM Operations SOP, SOG, and Manuals

  • Capable of performing all of the TMC Operator and TMC Specialist duties

  • Spend one (1) full shift each month on the TMC floor functioning as a TMC Operator to gain more hands-on experience to improve training

  • Other ad-hoc initiatives as assigned by the Project Management Team


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Fortune’s World’s Most Admired Companies – 2014-2020

  • #1 in Transportation and General Building in Engineering-News Record's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

  • Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019


  • As populations grow, so do demands for safe, expedient and cost-effective transportation. AECOM’s Transportation business line partners with clients around the world to build, modernize and expand transportation projects that carry all of our communities into the future — safely and reliably.

  • We use our extensive knowledge in planning, designing and managing transportation systems — as well as restoring and replacing aging infrastructure — to help our public and private clients find smarter, more advanced ways to move people across cities, countries and continents.

  • Our integrated approach and social responsibility have earned us the trust of local municipalities, government agencies, commercial clients and public-private partnerships. Our expertise and global reach enable us to deliver high-quality solutions for our clients that pave the way for long-lasting benefits to society.

Minimum Requirements

  • HS + 2 YORE or demonstrated equivalency of experience and/or education

  • Experience conducting training for programs of similar size and scope

  • Experience developing training materials for programs of similar size and scope

  • Must pass a State and Federal criminal history/security background check

  • Must pass a pre-employment drug screen.

  • Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

Preferred Qualifications

Work Conditions:

  • Works under direct supervision

  • Controlled, indoor environment

  • Team collaboration

  • Fast-paced, multi-tasking environment

  • Effective oral and written communications skills

  • Flexible schedule (relates to a 24/7/365 operation)

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 239959BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.