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Application Support Specialist - Military veterans preferred

2020-09-03
Security Industry Specialists, Inc. (SIS.US/JOBS)
Law Enforcement/Legal/Security

$29.00 /hr

  full-time   employee


Cupertino
California
United States

About this position:

Job Title: Application Support Specialist
Division: Operations
Location (City/State): Cupertino, CA
Employment Type: Full Time


About us:

Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.

General Statement of Job:

Application and Drafting Support Specialist provides assistance and resolution to access issues that include, but are not limited to: responding to inquiries, assisting users in obtaining badge access, submitting requests, and comprehensive troubleshooting. Additional responsibilities include escalating priority system/software issues to the proper technical team, tracking device and access level changes, and the construction and maintenance of security maps and its resources.
Essential Job Functions:

Provide both general and technical support via telephone/email to employees and contractors
Able to effectively tailor communication and style to different audiences, both written and verbal
Demonstrate strong troubleshooting and problem-solving skills, emphasis on troubleshooting issues with badges, access levels, and access control hardware, or proven technical ability
Escalate and follow up on system issues with Application Engineers
Ensure accuracy with security data across multiple systems
Draft security drawings from project data, installation notes, and redline drawings
Computer drafting of detailed floor plans abroad
Regular maintenance of security drawings using project documents from various Global Security teams
Perform regular audits of system software to ensure accuracy
Able to work independently and within a team on daily tasks and projects
Perform other related duties as required

Minimum Qualifications:

High school diploma or equivalent
Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Passion for customer service and ownership of the customer experience
Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills and attention to detail is a must
Effective oral and written communication is a must
Able to work in a fast-paced help desk environment
Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges
Experience in troubleshooting badge and access management issues, and mapping. Knowledge of security device programing and functionality is a PLUS
Preferred experience in VidSys, Lenel, Exacq, Milestone, Excel, Filemaker, Intaglio, or equivalent technical skill
Knowledge of Mac computers preferred
Must be flexible on schedule, including availability for weekends and holidays

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

What we can offer:

$29/hr
Health, Dental, Vision, and 401k
Paid Time Off including Sick/Safe Time
A dynamic and challenging work environment with opportunity for growth

Additional Information:

SIS is an equal opportunity employer
Private Patrol Operator #PPO 13936
Private Investigator #PI 28063

Fast Apply This is a Fast Apply job. Post your resume once to MilitaryHire, and apply with only two clicks.
Perfect if you are searching for a job using your phone.

 

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