Responsible for all activities related to analysis, integration and employment of collaborative service capabilities in support of the United States Central Command (USCENTCOM) Knowledge Management (KM) Program. Serve a diverse customer base with far-reaching implications, in support of steady state and crisis action operations.
Primary USCENTCOM Knowledge Management Office (CCJ6-KM) roles include:
Conducting training and outreach to implement and sustain established KM goals and objectives.
Engage stakeholder community to promote acceptance of and educate on the value of employing collaborative services to improve organizational efficiencies and effectiveness.
Represent the Knowledge Management Office (CCJ6-KM) as a collaborative service Subject Matter Expert (SME) at KM-relevant meetings within the Headquarters, with Higher HQ or other Commands, and with Interagency and Coalition Service Representatives.
In conjunction with process owners, review new and existing collaborative capabilities and services for potential implementation and improvement, with emphasis on operational planning, contingency and exercise activities.
Develop and document standards for portal sites, collaborative services and applications. This requires extensive knowledge and experience in helping to identify requirements, integrate solutions, and maintain capabilities in conjunction with various service providers. The scope of support includes NIPR, SIPR, JWICS, BICES, CPN-X and CENTRIX networks.
Support enhanced usability of the collaboration information environment in areas of user interface, integration with staff processes, and other desktop and web-based applications and functionality.
Analyze existing capabilities/requirements, integrate legacy systems with new solutions, and devise solutions that combine procedures with technology.
SME on web-enabled technology and portal information systems design and architecture
Conduct customer outreach and audits and assist Command trainers with noted gaps in SharePoint training and education curriculum.
Provide collaborative service expertise in refining organizational processes as they relate to battle rhythm and campaign planning tasks
Identify best practices and methodologies for implementing and using new technologies with emphasis on accessing, storing and sharing information and knowledge.
Provide direct support for optimizing the use of SharePoint and other collaborative tools within the organization. Collaborate with Command personnel to elicit and document website requirements to design new functionality within SharePoint sites. Advise and develop implementation plans for the basic design of the portal and sites.
Provide designs and implementation for custom sites, lists, libraries, and views for those items.
Perform operational assessments of the existing SharePoint infrastructure and provide recommendations for improvement.
Must hold a current U.S. Secret clearance, upgradable to Top Secret with access to SCI material.
A Bachelor’s Degree, preferably in Computer/Information Systems or a relevant technical discipline and 5+ years of experience; OR, High School equivalent and 9+ years of experience.
Experience as either a service member or directly supporting military operations, with recent experience at a Combatant Command Headquarters.
Expertise and experience designing and administering SharePoint 2013 and/or 2016 portal sites.
Experience as a Site Collection Administrator, working in a large environment including complex integration of collaboration technologies.
Experience creating, troubleshooting, and maintaining SharePoint applications/pages, providing designs and implementation for custom sites, lists, libraries, and views for those items.
Extensive knowledge of, and skill in applying IT principles, concepts, methods, standards, and practices to provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical KM and IM issues.
Experience representing organizational equities at senior-level and technical exchange meetings.
Expertise and experience implementing collaborative service capabilities that resulted in improved efficiencies or the elimination of waste.
ITIL, Change Management and/or Knowledge Management Certification.