EROS User Services Representative - Military veterans preferred

Title:

EROS User Services Representative

KBR is seeking an EROS User Services Representative (USR) to join its talented team in Sioux Falls, South Dakota. KBR, headquartered in Houston Texas, is the primary contractor to the U.S. Geological Survey (USGS) for performing work at the Earth Resources Observation and Science ( EROS ) Center ( http://eros.usgs.gov/ ) near Sioux Falls, SD ( http://www.siouxfalls.org at http://www.siouxfalls.org/ ). The User Services Representative (USR) is the main conduit for user inquiries to each supported Project.

Core Responsibilities

• Answering inbound User Service’s phone calls
• Making follow-up phone calls to resolve user’s issues
• Researching and resolving user questions via e-mail
• Raising issues beyond technical knowledge to technical Points of Contact
• Perform personal interaction with management, peer groups and users on a daily basis
• Identification and solution of functional problems within User Services
• Provide demos to special visiting groups to the EROS Data Center
• Provide specialist support in a subgroup of datasets and be a Point of Contact for peers regarding technical aspects of that data
• Review and maintain project related webpages for content
• Draft frequently asked questions for EROS products and publish to the web

Other Responsibilities

• Initiate and improve internal User Services SOPs and assist in their maintenance
• Perform occasional testing and evaluation of software drops
• Gain knowledge about all EROS processes and products as they relate to User Services
• Attending various meetings promoting User Services concerns, products and processes
• Regular attendance and punctuality are essential.
• Perform other duties as assigned

Experience

• 1-5 years of experience with Remote Sensing products is a plus
• 1-5 years of experience with User Services is a plus
• 1+ year technical or related work experience is desired
• University Projects and experience is applicable

Education

• Bachelor's degree in GeoScience or related field is required

Required Skills

• Organizational skills
• Attention to accuracy and productivity
• Ability to work in a fast-paced, multi-task environment
• Ability to communicate in verbal and written formats
• GIS/Remote Sensing software experience.
• Ability to effectively answer customer inquiries ranging from simple to complex

Desired Skills

• User Services experience
• An understanding of the search and order processes within the EROS product suite
• Knowledge of EROS products and services
• Knowledge of satellite and other geographic products

The candidate must be able to obtain and maintain a national agency check and background investigation after hire to obtain a badge for facility access and user accounts.

The candidate must have prior 3 years of U.S. residency.

This position will be posted to the career opportunities listing on the KBR website (https://www.kbr.com/). This position may be filled by a KBR teammate on the TSSC Contract. Please apply on line.

KBR is an equal opportunity employer. EOE/m/f/disabled/veteran.

Scheduled Weekly Hours:

40

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

KBR is a global provider of differentiated professional services and solutions across the asset and program life cycle within the government services and technology sectors. KBR employs approximately 28,000 people worldwide with customers in more than 80 countries and operations in 40 countries. ?

KBR is proud to work with customers across the globe to provide technology, value-added services, and long- term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.