Customer Service Representative - Military veterans preferred

2020-09-12
Teleperformance (www.teleperformance.com)
Other

/yr

  full-time   employee


Boca Raton
Florida
33427
United States

Overview:

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training $12 hourly
  • Competitive Wages $12-$14 Hourly
  • Monthly Bonuses $100-$2200
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site or virtual
Responsibilities:

Your Responsibilities

  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction
  • Troubleshoot and resolve customer issues through the use of desktop applications
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Qualifications:

What We're Looking for

  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  • Predictable and reliable attendance

What We Prefer

  • 6 -12 month customer service experience preferred
  • Consistent work history

Proven oral & written communication