SAIC currently has an opening for an Information Technology (IT) Service Desk Technician for the U.S. Central Command (USCENTCOM) C4ES (J-6) program. This position is located at MacDill AFB, Tampa, Florida.
The Information Technology (IT) Service Desk Technician provides first line technical support and customer service services. The Technician ensures that professional support and response standards are met and maintained. Assist customers with questions regarding account administration, distribution of software, system and network status, CAC card access, password requests, media validations and general questions via telephone, web, email, face to face or by the Service Desk ticketing system. The responsibilities include responding to Level I technical support incidents and change requests. Perform troubleshooting procedures and solve technical problems on computer hardware equipment, software, computer devices, components, network devices, and network connectivity. This includes, but is not limited to, MS Windows Desktop, laptops, thin clients, zero clients, scanners, printers, servers, MS Office products, MS Exchange and various commercial and government software. Remote access to client PCs. Works closely with all tasks areas to continuously improve customer support and customer satisfaction.
High school education and 2+ years of IT technical support experience.
SECURITY CLEARANCE – Secret Clearance is required
IAT Level 2 certification (Security +) is required.
Must be able to work in a 24x7 environment including 2nd and 3rd shifts.