Traffic Monitoring RTMC Operator - Fort Lauderdale, FL - Military veterans preferred



  full-time   employee

Fort Lauderdale
United States

United States of America - Florida, Fort Lauderdale

Job Summary

AECOM is actively seeking highly motivated Traffic Monitoring Operators in South Florida.

Operator is responsible for the principle monitoring of the freeway and/or arterial management systems roadways and possesses strong familiarity of the District’s freeway system. Monitors the status of freeway using CCTV, Road Ranger service patrols, detector data, etc. to include: detecting, confirming, updating, and responding to scheduled and unscheduled traffic and incident management events, congestion, and travel time imbalances in the geographical coverage area. Enters all scheduled and unscheduled events and congestion into SunGuide® software and disseminates information using ITS devices, website, and Florida 511 system. Coordinates with other control room staff, law enforcement, and external agencies in response to incidents. Dispatches Road Ranger service patrols and SIRV to motorists, events, and to assist law enforcement in a timely and efficient manner. Detects, confirms, and reports equipment faults affecting control room equipment and RTMC system field equipment. Coordinates with maintenance staff as needed.

The responsibilities of this position include, but are not limited to:

  • Monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.

  • Works under direct supervision performing routine and repetitive duties.

  • On-the-job training is received in an area of technical specialty.

  • Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.

  • Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.

  • Other duties assigned


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustainingand disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

Fortune ’s World’s Most Admired Companies – 2014-2020

#1 in Transportation and General Building in Engineering-News Record 's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”

VIQTORY 2020 Military Friendly® Gold Employer

Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019


As populations grow, so do demands for safe, expedient and cost-effective transportation. AECOM’s Transportation business line partners with clients around the world to build, modernize and expand transportation projects that carry all of our communities into the future — safely and reliably.

We use our extensive knowledge in planning, designing and managing transportation systems — as well as restoring and replacing aging infrastructure — to help our public and private clients find smarter, more advanced ways to move people across cities, countries and continents.

Our integrated approach and social responsibility have earned us the trust of local municipalities, government agencies, commercial clients and public-private partnerships. Our expertise and global reach enable us to deliver high-quality solutions for our clients that pave the way for long-lasting benefits to society.

Minimum Requirements

  • High School Diploma or GED equivalent

  • Must pass a State and Federal criminal history/security background check; must also successfully complete Joint Task Force (JTF) Security Clearance Process which includes fingerprinting process.

  • Must pass a pre-employment drug screen

  • Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; Rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

Preferred Qualifications

  • Familiarity with local freeways and arterial roads

  • Effective reading, writing and oral communication skills

  • Ability to work under stress and prioritize and perform real-time traffic management activities within time constraints, during crisis, or other stressful situations.

  • Ability to process multiple data inputs simultaneously in order to appropriately respond to incidents and to dispatch Motorist Assistance operators.

  • Operational knowledge and skill in the use of Window’s operating system, Microsoft Word and Excel

  • The ability to work alternate schedules (nights, weekends and holidays) and short-notice work assignments

  • Knowledge of Closed Circuit Television (CCTV)

  • Knowledge of Dynamic Message Signs (DMS) and/or Highway Advisory Radio (HAR)

  • Knowledge of Maintenance of Traffic (MOT)

  • Previous first responder, police/fire, transportation, dispatch, or call center environment is preferred.

  • Bi-lingual English/Spanish a plus.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 240132BR

Clearance Required No

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.