TMC Operations Supervisor - Atlanta - Military veterans preferred



  full-time   employee

United States

United States of America - Georgia, Atlanta

Job Summary

AECOM is seeking a TMC Operations Supervisor to be based in Atlanta, GA.

Transportation Management Center (TMC) Operations Supervisors provide support and backup to TMC Operators and TMC Specialists to supplement necessary functions, to address short term needs, and to achieve optimal performance. TMC Operations Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; conducting staff performance reviews; coaching and mentoring individual staff; and communicating, coordinating, and collaborating with other TMC staff, Department personnel, and partner agencies. The routine responsibilities of this position include, but are not limited to:

  • Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured

  • Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met

  • Perform monthly audits on operator incidents

  • Monitor performance metrics to ensure appropriate distribution of calls identified in the Voice Over Internet Protocol (VoIP) phone data system

  • Create and oversee shift schedule

  • Ensure employee time keeping is accurate

  • Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual staff to achieve optimal performance

  • Assist with special organizational task assignments

  • Serve as TMC liaison with Department staff as it relates to traffic management of high-level or emergency incidents, providing guidance in the execution of traffic management plans

  • Adhere to and uphold TM Operations SOP, SOG, and Manuals

  • Responsible for ensuring that the work atmosphere promotes positive morale on the operations floor

  • Interact with the training program to ensure curriculum reflects current operational practices

  • Interact with the trainers to identify and improve operations performance measures

  • Capable of performing all TMC Operator and TMC Specialist duties

  • Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure TM operations personnel are meeting the needs and requirements of the emergency

  • Undertake periodic re-training and performance evaluation testing

  • Support emergency operations such as severe weather events

  • Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.

  • Development and oversight of the TMC Construction Closure list, ensuring the accuracy of the information provided to the Media Liaison

  • Ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis.

  • Oversee training for staff on TM Operations SOP, SOG, and Manuals; and ATMS software and hardware

  • Review updates to TM Operations SOP, SOG, and Manuals, and provide constructive review comments

  • Be responsible for the transfer/transition of personnel between shifts and ensure all operators participate in a formal “shift change” briefing

  • Other ad-hoc initiatives as assigned by the Project Management Team


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Fortune’s World’s Most Admired Companies – 2014-2020

  • #1 in Transportation and General Building in Engineering-News Record's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

  • Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019


  • As populations grow, so do demands for safe, expedient and cost-effective transportation. AECOM’s Transportation business line partners with clients around the world to build, modernize and expand transportation projects that carry all of our communities into the future — safely and reliably.

  • We use our extensive knowledge in planning, designing and managing transportation systems — as well as restoring and replacing aging infrastructure — to help our public and private clients find smarter, more advanced ways to move people across cities, countries and continents.

  • Our integrated approach and social responsibility have earned us the trust of local municipalities, government agencies, commercial clients and public-private partnerships. Our expertise and global reach enable us to deliver high-quality solutions for our clients that pave the way for long-lasting benefits to society.

Minimum Requirements

  • High School Diploma

  • 2+ years prior experience as a Traffic Monitoring Operator or other related experience.

  • Must pass a State and Federal criminal history/security background check

  • Must pass a pre-employment drug screen.

  • Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

Preferred Qualifications


What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 240437BR

Clearance Required No

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.