RQ68488 Help Desk Technical Support - Tier 1 - Arlington, VA (Open) - Military veterans preferred

At GDIT, our people are our business. We pride ourselves on the work our innovators do to support and secure some of the most complex government, defense, and intelligence projects across the world.

The Federal Deposit Insurance Corporation [FDIC]'s mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. Employees are tasked with developing and deploying innovative solutions to meet business requirements - not managing the day to day same technology operations.

Responsibilities:

• Provide technical support to users for computer-related technical problems on assigned account(s).
• Provide back-up assistance on other accounts as needed.
• Answer help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
• Assist customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Log and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Level of Clearance Required: U.S. Citizenship and background investigation is required; you must have a current clean financial background to obtain an agency specific Public Trust.

REQUIRED QUALIFICATIONS

• 3+ years of help desk/technical support experience.
• Customer service experience.
• Trouble Ticketing experience.
• Application support experience.
• Ability to diagnose and troubleshoot technical issues.

Nice to Haves:

• Microsoft Office 2016
• Windows 10 experience
• Security+
• A+
• Network+
• HDI Certifications (HDI-CSR, HDI-SCA, HDI-DST, HDI-TSP, HDI-PMP)
• ServiceNow
• Active Directory

WHAT GDIT CAN OFFER YOU

Autonomy, career mobility, challenging work, and team environment

This position is not yet funded.

GDIT CAREERS

Opportunity Owned

Discover more at www.gdit.com/careers  

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.