Help Desk Technician III - Military veterans preferred

Eagle Alliance is looking for Help Desk Technician in Annapolis Junction, MD.

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Analyzes, logs, tracks and resolves tickets to meet business needs.

REQUIRED QUALIFICATIONS:

• AA/AS & 3+ years experience OR equivalent combination of education and experience

• Ability to work shifts, which may include nights/weekends/holidays, as 24x7x365 operations are required

• TS/SCI with Poly clearance

• Ability to obtain and maintain A+ certification within 30 days of hire

CWIP - IAT level I Compliance:

Persons performing in this support role make the CE (Compute Environment) less vulnerable by correcting flaws and implementing IAT (Information Assurance Technical) controls in the hardware or software installed within their operational systems. Persons performing these functions, regardless of their occupational title (e.g. system administrator, help desk technician, information system technician etc.) are identified as part of the IA (Information Assurance) workforce and must be able to support requirements  to recognize potential security violations, take appropriate action to report the incident as required by regulations, and mitigate any adverse impact in accordance with policy. (Reference: Policy 6-34) for Cyber Workforce Improvement Plan (CWIP).

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.