SAIC is looking to fill a position for an End User Support Specialist shall be responsible for the day-to-day setups of videoconferences and videoconference bridge operations when assistance is requested through the scheduling software or through the IVS/VTC Schedule Desk. This person will troubleshoot videoconference setup problems, answer the help line and performing Scheduler duties on an as-needed basis. They will be responsible for general videoconference system software upgrades and/or web based remote upgrades. They will be responsible for assisting with security documents and system checks. Videoconference Bridge support will involve the setup and troubleshooting of onsite bridge calls as needed. They will also be responsible booking and setting videoconference bridge services when the customer requires.
•Bachelor's degree in Computer Science, Engineering, Information Systems or 4 years of relevant experience in lieu of degree.
•A minimum of one or more years' experience in videoconference system support with an emphasis on audio and videoconferencing in a multi-vendor environment.
•Must have excellent customer service skills.
•Must have excellent verbal (including telephone) and written communications skills.
•No clearance to start but must be able to obtain and maintain a DOE Q clearance.
•Experience with Polycom or Tandberg codecs
•Experience with Skype systems, including installation
•Active DOE L or Q or DoD Secret or Top-Secret clearance