District of Columbia
The Department of State, Bureau of Information Resource Management (IRM) Telecommunications, Wireless, and Data (TWD) Division provides its users with mission critical domestic LAN/WAN data and voice services across multiple locations in the DC Metro Area. In support of these services, the Voice Engineer provides voice engineering, with a focus on voice/real-time communications.
This VoIP Engineer provides project support as well as operations support required for Avaya PBX and Cisco data functions related to telecommunications that includes, but is not limited to day-to-day O&M escalation support, system upgrades/enhancements, as well as ongoing projects and day-to-day moves, adds, changes (MACs) working closely with the TWD Project Management Organization (PMO) and Voice Team Lead. Cisco voice experience will be considered in lieu of limited Avaya experience, but significant Avaya experience is required.
Description of Daily Duties:
Monitors ticket queues are actively monitored to ensure customer tickets and service requests are promptly addressed.
Bachelor’s Degree in related technical discipline and/or 5+ years of IT/Voice-related experience in lieu of degree
Candidate should have recent VoIP experience on an enterprise network, including implementation of QoS for H.323 and/or Session Initiation Protocol (SIP) technology
Strong LAN/WAN/MAN experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS).
Working knowledge and experience with voice communications systems (Cisco/Avaya, but particularly Avaya)
Experience with many of the following Avaya platform and/or Application components:
Avaya Aura Core Platform Communication Manager version 8.x (minimum 7.x)
System Platform, Avaya Virtualization Platform, and Session Manager
VMWare ESXi version 6.x
Avaya Gateway G450 expertise
Excellent verbal and written communication, interpersonal and customer service skills.
Strong organizational, time management and documentation skills.
Self-starter, with a desire to be in a fast paced large enterprise telecommunications environment.
Accurate and prompt handling of Telecom administration work and solving of related issues
Sound reasoning ability together with strong problem solving skills and the ability to know when to escalate issues before they become critical.
Experience with the following:
S-Series and COTS Server,MCC/G-Series gateways with ESS and LSP components)
Aura Call Center Elite (EAS) and Advocate ACD call-flow
Oracle/ACME Packet SBC’s
Avaya Communications Automatic Route Selection (ARS) and Avaya Automatic Alternative Routing (AAR) in an enterprise environment
Desired Certifications (one or more of the following certifications are desired but not required):
CCNP Voice and/or Data - Cisco Certified Network Professional
CCNA Voice - Cisco Certified Network Professional
Avaya Professional Design Specialist (APDS)
Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Support Specialist (ACSS)
Avaya Certified Solutions Architect (ACSA)
Clearance Requirement: SECRET (S) clearance with the ability to obtain TS and/or TS/SCI.