General Clerk II - Public Trust - Military veterans preferred

• Provide knowledgeable responses via phone and email to Financial Aid Administrators and technical staff members in a timely, courteous, and professional manner

• US Citizens must be able to obtain Public Trust security clearance

• Acquire and maintain an understanding of various Department of Education software applications, processes, procedures, and Web sites

• Support customer in use of printers and other computer peripherals

• Assist callers with software installation, configuration, usage and un-installation

• Engage in active listening to diagnose problems, and use various reference sources to rapidly lead callers to problem resolution. Must also correctly determine when issue needs to be referred to tier two staff for resolution

• Adhere to Privacy Act as it relates to confidentiality of information releases

• Accurately and efficiently maintain all required call logs and phone documentation

• Work overtime as needed

• Perform other duties as assigned

• Regular and Predictable Attendance is Required

EDUCATION / EQUIVALENT TRAINING:

• High School diploma or GED required
• Bachelor's degree preferred

EXPERIENCE:

• Minimum 1 year of customer service experience required
• Previous experience working with student financial assistance programs (i.e., PIC, FISAC, FAFSA on the Web, Pell, etc.) strongly preferred
• Bilingual in English and Spanish is a plus - differential for bilingual agents
• Experience supporting PCs running the Windows operating system and associated peripherals strongly preferred
• Experience supporting Web-based applications strongly preferred
• Ability to organize simultaneous tasks for individual assignments and maintain flexibility in work scheduling and assignments required
• Must be a self-starter and have the ability to work successfully both in a team environment and independently
• Excellent verbal and written communication skills and strong interpersonal skills required
• Familiarity with CICS, CPSCICS and CPSTSO preferred via 3270 emulation screens strongly preferred
• Must have minimum typing speed of 20 WPM
• Must not be in default on a Federal Student Loan

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.