SAIC has
an immediate opening for applicants experienced with working as a Hotline
Coordinator in Newport, RI.
JOB
DESCRIPTION:
SAIC has a
unique opportunity with the US Navy to help manage the Periscope Hot Line,
located in the Periscope Repair Facility at the Naval Undersea Warfare Center
in Newport RI. This position will require monitoring the Fleet Hot Line for
incoming calls and expeditiously processing information to help ensure responses
are received within twenty-four hours. This position also monitors the
classified hotline systems. The individual will be aware of who must be
contacted for required action and follow up on all actions until complete. The
incumbent will also be required to assist in drafting and routing outgoing
messages as well.
JOB DUTIES:
Monitor the NUWC ISEA Hot Line for incoming calls for
assistance with Antenna and Periscope issues from the fleet.
Review incoming message over the NMCI SIPR network for
fleet CASREPS and action items.
Assign actions and route messages and hotline phone
calls to the appropriate subject matter expert for action.
Track all action items until complete.
Type and route outgoing messages as required by the
customer.
Prepare and submit all required reports that are
required by the customer.
Maintain and update the Hotline Standard Operating
procedure guide as required.
#CRN
Qualifications
REQURIED
EXPERIENCE AND CLEARANCE:
HS/GED required.
Previous active duty submarine experience.
Additional formal education or training that is
directly relevant to this particular type of work is a plus.
Ability to follow Standard Operating Procedures, meet
deadlines, and multi-task in a fast-paced environment.
Intermediate skills proficiency with MS Excel, Word,
and PowerPoint is required.
Ability to communicate, both orally and in writing, to
all levels of the customer organization.
Four years’ experience with submarine Imaging and EW
systems is a plus.
Being able to read and decipher Naval Messages is a
plus.
