Network Technician IV - Military veterans preferred

The Network Operations Center, located in Oak Ridge, Tennessee, currently has an opening for the position of a Tier 3 Network Technician. The NOC supports the customer’s network and supporting infrastructure. We work with numerous teams and individuals via email, telephone, chat, and direct ticket submission. We support off hour’s coverage for all customers, ensuring 24/7 seamless operations.

Applicants must be flexible to work any 8-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidays. This position is for a five-day, 40-hour workweek. We are seeking candidates who live in, or around, the Oak Ridge/Knoxville area in East Tennessee.

Responsibilities (include, but are not limited to):

• Inspect LAN/WAN infrastructure and fix minor or major problems/bugs.

• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.

• Evaluate network performance and find ways of improvement.

• Test, configure, and maintain network hardware and peripheral devices.

• Assist End-Users is identifying and resolving network related issues.

• Organize and schedule upgrades and maintenance without deterring others from completing their own work.

• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions.

• Work in tandem with all coworkers, and other teams, to ensure efficient and prompt resolution of all issues.

Education: Associate’s Degree in Computer Networking/Engineering or related field, or 5+ years’ experience in an IT support role

Certifications:

• CCNA Certification is required.

• CCNP highly recommended.

• CCNA Security/SEC+ qualifications are strongly preferred.

Required Skills:

• Outstanding diagnostic, problem-solving and analytical skills.
• Experience working in complex LAN/WAN networks, TCP/IP protocols and network technologies.
• Familiarity with concepts and best practices of Network Security.
• Hands-on experience with common software and hardware.
• Good written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members.
• Exceptional customer service skills.
• Strong attention to detail.
• Punctual.
• Able to lift up to 50 lbs without assistance.
• Available for shift oriented work, in a 24/7 environment, and able to work holidays as needed.
• Ability to acquire Public High Trust clearance.
• Reliable means of transportation