Computer Operator - Military veterans preferred

RESPONSIBILITIES:

The successful candidate will be part of a team of operators charged with monitoring systems, servers, ancillary support and facility support systems ensuring that these systems are running properly. If not working in accordance with established parameters, follow required escalation procedures to appropriate Tier 2 and 3 responders. Under direct supervision and through on the job training, the successful candidate will perform established tasks to include:

• Performing required hourly and daily system checks in accordance with prescribed schedules 

• Keeping the task manager informed of any unusual conditions or problems encountered in the performance of daily duties 

• Accurately maintaining all system logs 

• Generating trouble tickets for tier 2 and 3 support 

• Providing plotter and scanner support for the production and duplication of client graphics. 

• Providing environmental monitoring to include visual checks and audible alarms and take appropriate actions to escalate issues to the task manager or shift supervisor 

• Operating and monitoring the center Camera Monitoring Control system and reporting any discrepancies encountered. 

• Responding to the fire alarm panel and support FM200 system operation when required. 

• Assisting with environment monitoring of the operations center and provide, when required, assistance to first responders. 

• Ensuring that all established safety and security procedures are being followed. 

EDUCATION AND EXPERIENCE: 

• AA Degree in related discipline; Or, High School and up to two (2) years of related experience
• Ability to work shift work, encompassing a 24X7X365 schedule including all holidays and weekends. Candidate may be required to participate in support of the center during inclement weather events
• Must be a US Citizen and have the ability to obtain an interim secret clearance prior to starting and the ability to obtain the full Secret clearance
• Operating a desktop computer in accordance with detailed instructions

DESIRED:

• Possess excellent communication skills and ability to effectively interact with support staff, users, and management
• Process organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles
• Ability to work as part of a multi-faceted dynamic team
• Prior customer facing experience

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