Call Center Representative - Day Shift - Full Time - Military veterans preferred

Why Work at LeafFilter? 
LeafFilter Gutter Protection (a Leaf Home Solutions Company) has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we’ve crafted a team of the very finest to ensure we make a difference…both to the homeowners we support and to the staff that’s at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay and a fun work environment? Because we’re looking for someone just like you to make our team extraordinary.
Essential Duties and Responsibilities:

Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
Initiate outbound calls for digital advertisement sales leads generated
Serve as initial point of contact for potential customer via phone and email
Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
Document and update customer interaction within customer relationship management (CRM) system
Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
Exceed customer service expectations by providing an outstanding experience to every potential customer
Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
Promote teamwork through consistency, reliability and group cohesiveness

 
Minimum Skills and Competencies:

Must possess effective verbal and written communication skills and other web-based programs
Must possess multi-tasking proficiency in ability to type while speaking to customers
Ability to work independently as well as in a team environment
Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
Ability to adapt to new situations and learn quickly 
High level of flexibility in a constantly changing environment
Ability to make decisions quickly by balancing company guidelines and customer needs
High degree of dependability, motivation and flexibility
Ability to work the following hours:

Monday - Friday 8:00AM to 4:00PM  



 
Desired Skills:

Previous experience in a dynamic call center or customer service role

 
Are we your company?
LeafFilter is dominating the gutter protection industry and we continue to grow.  We work hard and play harder.  We’re a big company with a small company feel.  We have ambition and drive and we’re in constant development.  For us, we strive to be better than the best and we want you to join in our success!  LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America’s largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.
 
What do we offer?

Industry leading compensation package
Full and FREE Medical, Dental, and Vision benefits after 90 days
401k retirement savings plan
Paid Time Off
Wellness programs including gym reimbursement
Endless opportunity for growth and advancement

 
Leaf Home Solutions Awards and Accolades: (2020)

Inc. 5000’s fastest growing companies in America for eight straight years
Qualified Remodeler Magazine’s Top 500 List: 4th Largest Remodeler
Remodeling Magazine’s Top 550 List: 2nd Largest Remodeler
Six-time Top Workplace Award Winner by Cleveland Plain Dealer

Physical Requirements:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
 
For immediate consideration please send your resume to koehler@leafhome.com
 
 #IND123 #CB