Mgr, Implementation - Fixed Ops - Military veterans preferred

2021-01-04
CDK Global
Computers/Information Technology

/yr

  full-time   part-time   employee   contract


Ann Arbor
Michigan
48113
United States

Accelerate Your CareerDrive global technology With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.    We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  Position Summary  The Implementation Manager (IM) leads client facing Implementation Consultants (IC) or Client Implementation Managers (CIM) to deliver the installation and training of CDK Solutions to our dealership clients.   This position requires strong attention to associate development, performance assessment and evolving installation standards. The IM will enable staff to deliver to excellence to maximize dealership efficiency, profits, sales, productivity and revenue. Position Responsibilities & Essential functions Lead a team of Implementation Consultants (IC) or Client Implementation Managers (CIM) in the installation of remote and onsite client CDK SolutionsMaintain accountability for the installation and client training deliverables by holding all project resources accountable to the completion of tasks and meeting the project milestone datesAct as escalation point to project stakeholders representing their IC/CIM team Develop, track and report key implementation metricsEnsure the IC/CIM delivers client satisfaction through follow-up, client responsiveness and thorough communicationAbility to utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all CDK Solutions and services within scope.Actively engage and collaborate with the regions and Client Implementation Managers (CIM) to understand onsite and/or virtual discovery on all client installations ensuring accurate inputs are captured and proper expectations set with the clientEvaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions  Assist in developing and executing improved processes through established change management methodsManage T&E, time tracking, eTime, and implementation reporting per CDK policyClaim contract lines in accordance with billing and Sarbanes Oxley guidelines as requiredPartner with workforce management to optimize associate schedulingConduct regular field and virtual visits to monitor and evaluate associate performance and identify developmental opportunities Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progressAbility to identify future leaders and develop appropriate bench strengthSupport CDK overall transformational vision to Achieve Competitive Excellence (A.C.E.) through exhibiting: Customer First; OneCDK; and Exceed Expectations and Always Get Better.  Embrace the Need for Speed, Straight Talk, and Results Qualifications & Job Requirements Strong interpersonal soft skills (setting/managing expectations, conflict resolution, presentation skills, and communication)Ability to consult, influence, and collaborate cross-functionally with other departmentsAbility to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm mannerExperience with planning and/or executing customer-facing implementation or product delivery projectsDemonstrated experience managing multiple priorities and balancing competing priorities.Effectively adhering to policy guidelines of CDK GlobalTechnical aptitude to learn and understand CDK installation process along with client training requirements1-3 years Supervisory or Manager equivalent experienceAbility to travel up to 75% of the time PREFERRED ATTRIBUTES & Qualifications Automotive industry experience preferredBachelor’s degree or equivalent experience preferredBilingual (French/Spanish) preferred CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.