Call Center Trainer - Military veterans preferred

2021-01-04
Aspen Dental
Customer Service

/yr

  full-time   part-time   employee   contract


Chandler
Arizona
85286
United States

Call Center TrainerApply Now OverviewAs a reflection of our current needs and planned growth, Aspen Dental Management, Inc. (ADMI) is very pleased to offer an opportunity to join our dedicated call center team as a trainer for our up and coming Arizona location. ADMI is a dental support organization that provides non-clinical support services including expert business, marketing, and administrative assistance to Aspen Dental-branded practices. We take the load off of the practitioners to allow them to focus on what they do best: practicing dentistry. Together, we put patients at the heart of everything we do.Working in our Chandler, Arizona location, the trainer will be primarily responsible for providing an engaging and motivating learning environment for our newly hired Scheduling Center agents. Successful candidates will demonstrate the ability to continually deliver a comprehensive training program that positively impacts our business. Responsibilities Provide an engaging and motivating in person and/or virtual learning environment for new hiresMonitor and provide continuous feedback to the new hires to promote continual learning and growthParticipate in the continuous improvement of the training content in order to meet the changing operational/business needs of the organizationCoordinate the development and use of new hire coachesProvide additional training as determined by the management team. Minimum Education and Experience High School Diploma or equivalent, Bachelor's degree preferredMinimum of 3-5 years' experience working with adult learnersPrior experience facilitating in a virtual formatPrior training facilitation experience in a call center environment preferredPrior dental/healthcare and/or retail management experience preferredUnderstanding of the sales processExcellent communication and organizational skillsProficiency in using Microsoft Office productsAbout Aspen Dental Management, Inc.Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.Available Locations ADMI - 2222 E. Yeager Dr. Chandler, Arizona 85286 United States