Senior Desktop Support Analyst - Military veterans preferred

2021-02-23
NTT DATA Corporation
Computers/Information Technology

/yr

  full-time   part-time   employee   contract


West Palm Beach
Florida
33401
United States

Req ID: 113712 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Desktop Support Analyst to join our team in West Palm Beach, Florida (US-FL), United States (US). This role will require an on-call rotation amongst the team to support after-hours and weekend incidents.The individual will be responsible for the following: Receives and controls onsite inventory Performs basic configuration of desktop/notebook equipment - following basic instructions Coordinates with Field Service Team for moving and setting up End User equipment Basic installation and maintenance of technical products Follows predefined procedures and tasks in everyday activities Work is regularly reviewed by a more senior-level technical specialist Reviews, troubleshoot, and approves operational quality desktops, notebooks, printers, and associated peripherals Installs, maintains, and optimizes desktop /notebook configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance and repair services Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance Instructs customers in the operation and maintenance of the system Basic Qualifications Minimum of 5 years of desktop support, technical support, and end-user support Minimum of 5 years customer service experience Minimum of 5 years of Windows Operating Systems environment Preferred Skills Prior work experience in healthcare / hospital settings About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. INDHCLSMCNearest Major Market: Palm Beach Nearest Secondary Market: Miami Job Segment: Help Desk, Information Technology, Consulting, Technical Support, Technology