Client Delivery Executive. - Military veterans preferred

NTT DATA Corporation
Customer Service


  full-time   part-time   employee   contract

United States

Req ID: 113910 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Client Delivery Executive. to join our team in Plano, Texas (US-TX), United States (US).Day to Day /Job Function Acts as lead consultant and primary point of contact for a wide array of Life & Annuity Clients as well as Group Insurance clients of varying size and complexity. Maintains responsibility for overall client relationship, account retention, and the accurate and timely delivery of exceptional service. Educates and advises clients on people, process or technology needs based on a comprehensive understanding of their business. Identifies & recommends as well as oversees delivery to meet such needs. Provides guidance, direction, and oversight to clients regarding industry trends and NTT Digital strategies, proposal and summary development, and problem-solving direction. Maintains relationships with insurance carriers and knowledge of their products. Guides, or actively facilitates, insurance carrier negotiations regarding contract changes and pricing. Takes the lead in managing the renewal cycle, ensuring an appropriate strategy and execution of plan in accordance with workflows and procedures. Keeps clients apprised of emerging industry trends and events. Maintains accurate electronic client account records and adheres to NTT TPA procedures. Educates and oversees BPO account teams in all aspects of client execution on a day to day basis. Actively participant in managing Client IT Delivery on critical projects and client execution of such projects. Basic Qualifications: 10+ years experience working directly for a large or mid-size insurance company. 10+ years of experience in operations - Call Center, Claims, Remittance, Billing, Reconciliation. 10+ years - Knowledge of Variable Life & Annuity Products. FINRA licensed optional. 10+ years - Proven in-depth understanding of Individual Life & Annuity as well as Group Insurance Products 10+ years of Project / Program Management skills. Experience managing projects that enhance and improve operational capabilities Preferred Skills Exceptional aptitude for customer service and nurturing long-term, trusting relationships. Highly accountable, resourceful, and flexible Outstanding presentation skills with a variety of audiences Excellent written and verbal communication skills Effective time management and problem-solving skills #LI-NAM #INDICS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. Nearest Major Market: Plano Nearest Secondary Market: Dallas Job Segment: Consulting, Program Manager, Technology, Management