Operations Manager - Military veterans preferred

Marsden West
Administrative Support


  full-time   part-time   employee   contract

United States

Overview Marsden West is a facility services provider of commercial janitorial, building maintenance and specialty property services with operations serving customers throughout the Southwest United States. Marsden West is one of the Marsden Holding, L.L.C. facility services companies; together the Marsden companies clean, maintain and secure nearly 300 million square feet of business and industrial environments every day. Marsden is a building services contractor known for its operational excellence and its ability to provide great services to small businesses and large multi-state or multi-regional companies alike. Marsden enjoys an unmatched reputation for maintaining property value and for helping business owners and property managers meet their objectives for their facilities. An industry-leading company of integrity, service dedication and innovation since it was founded in 1952, Marsden has succeeded by dedicating itself to providing customers with an ever-expanding array of cost-effective, superior-quality commercial property services. Job Skills / RequirementsUnder the direction of the Director of Operations, oversees a group of area/account managers within a region in executing a high level of customer care with financial responsibility for all accounts within their responsibility as well as creating a safe and respectful work environment for all.Able to perform the duties of supervised staffManages area/account managers at customer facilities to ensure that customer expectations and agreed upon KPIs are metActively develops supervisory and management staffHolds regular feedback conversations with staff to discuss performance and development goalsConducts monthly operations staff / training meetings with all account/area managers in assigned areaProvides accurate and timely information to human resources regarding current staffing and future staffing needs. Actively participates in recruiting process with recruiters and leadership staffLead the onboarding process for new managers and key staffDevelops and maintains customer relationships through a regular program of calls and meetingsResponds to customer complaints by coordinating the activities of account managers and their staffPrepares annual budgets for all assigned accounts to include labor, cleaning supplies, equipmentConfirms the accuracy of the bi-weekly payroll for all assigned accounts to include auditing of time and payroll reportsUses Microsoft Office-based cost management system to audit bi-weekly budgets for all assigned accounts to include labor, supplies, and equipment, and knows how to adjust budgetsCommits to behave in compliance with the company's values and Code of ConductBuilds a culture of work safety and leads by example with one's own safe behaviorTreats co-workers with respect and approaches conflict with positive intent and professionalismAsks questions to understand why we do what we do and how we do it - champions change when improvements can be madeEnsures one's own compliance with the company's published Operations StandardsWork with Director of Operations to establish budgets for all accounts within area of responsibilityMonitor labor costs regularly, researching, and accounting for any deviations and adjusting accordinglyWork closely with the Finance and GL teamMust have a coaching mindset and be a champion of your team.Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.Build authentic relationships within the organization, with customers, and with the community.Build authentic relationships within the organization, with customers, and with the community.Clearly demonstrates a strong business acumen, critical thinking, sound decision making, and creative problem solving skillsThe ability to think creatively and mobilize resources as necessaryPossess personal qualities of integrity, credibility, and commitment to the organizational valuesKnowledge in scheduling and planningCollaborative style with strong influencing skillsProficient written and verbal English communicationAssociate's degree in business management, facilities operations management, or similar area of studyRegistered Building Service Manager (RBSM)OSHA General Industry 10 or 30Bachelor's degree in business management, facilities operations management, or similar area of studyLEED AP O+MCHESP5+ years of commercial cleaning experience and/or floor care3-5 years management experience in commercial cleaning or similar environment7+ years management experienceExperience with a diverse portfolio of customersExperience working with a diverse populationBilingual in two or more languages, with English being one of those languagesRegularly required to walk, stand, use hands, and reachOccasionally sit, climb, balance, stoop, kneel, crouch, crawlRegularly lift and/or move up to 50 lbsHours vary and typically occur outside of normal business hours, for example: 10:00am - 7:00pmFrequent daily travel within assigned territoryLess than 10% overnight travel Additional Information / Benefits Marsden West is an Affirmative Action, Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b PlanThis job reports to the Area Manager This is a Full-Time position 1st Shift, 2nd Shift. Number of Openings for this position: 1