Field Service Analyst - JADOCS - Military veterans preferred

2021-11-28
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Arifjan
09366
Kuwait

All ManTech employees will need to meet the requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19.

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Field Service Analyst with JADOCS experience to join our team at Camp Arifjan, Kuwait.

Description of the work:

Joint Automated Deep Operations System (JADOCS) is a command and system tool that helps provide strategic coordination and situational awareness at the operational and tactical levels of combat. The system provided real-time tracks, target databases and service-specific fires information into a single software application. 

Responsibilities include, but are not limited to:

  • Interface JADOCS to external C4I systems
  • Apply hardware and software updates and patches
  • Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards
  • Provide system administration
  • Respond to service outages and user trouble tickets
  • Provide support for various JADOCS network configurations
  • Setup and verify that interfaces are working and properly configured
  • Monitor system performance
  • Maintain knowledge of other C4I systems for interface control
  • Assist units with exercise and operational planning and support
  • Provide critical input into accreditation documentation
  • Assist units to facilitate and develop JADOCS procedures into Joint Fires & Effects integration
  • Assist in Joint-Targeting Tactics, Techniques, & Procedures (TTP) development
  • Ensure JADOCS system is high state of readiness to include cyber security assurance
  • Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required.
  • Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations
  • Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant
  • Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems
  • Teach basic user or enhancement training on an as needed basis and conduct collective training prior to joint-level exercises
  • Backup JADOCS data
  • Conduct over-the-shoulder training
  • Be able to develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
  • Be able to provide briefings and give demonstrations
  • Provide support for general Microsoft Operating System and Network administration and troubleshooting.
  • Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network.
  • Provide JADOCS guidance to JADOCS users for the development of Tactics, Techniques, & Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting
  • Provide Help Desk support to customers via unit’s trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone
  • Instruct basic and recurring user training to US Armed Forces personnel per unit’s training program or by request to ensure continuity of operations
  • Develop briefings and/or training materials to enhance JADOCS user’s understanding and increase proficiency
  • Provide system administration training to A6/N6/G6/S6 Information Technicians/System Administrators to ensure continuity of operations at remote or non-assigned JADOCS FSE support locations
  • Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required.

Mandatory Skills Requirements

  • The JADOCS Field Service Technician must be capable of performing analysis of system operations. 
  • Must have knowledge of and experience in the operations of hardware systems and components. 
  • Must have experience in fault detection, isolation, and correction of hardware systems and individual components. 
  • Must be capable of routine system maintenance and analysis functions including:  hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools.
  • Certifications for Security + IAT Level II and windows 7 computing environment are REQUIRED.
  • Current Security+ Certification with current CE
  • Proficiency with Microsoft Office software, including Word, Excel and PowerPoint.
  • Excellent written and verbal skills
  • Must be Deployable
  • Leadership Skills
  • Ability to handle stress and work well under pressure
  • Ability to use MS Office
  • Interpersonal and People Skills
  • Ability to use PC
  • Analytical and Critical Thinking Skills
  • Oral and Written Communication Skills
  • Listening Skills
  • Negotiation Skills
  • Multi-Tasking Abilities
     

Education/Experience Required:

  • 3 years of experience and a bachelor's degree, Computer Science preferred. 
  • 6 years total experience in lieu of a degree   
  • At least 3 years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned.
  • Military experience is desirable.
     

Security Clearance Requirements:

  • TOP SECRET/SCI

Physical Requirements:

  • Requires travel up to 50%.
  • Ability to remain in a stationary position 50% of the time.
  • Ability to move around inside an office and in the field sites or deployed location;
  • Ability to operate a computer and other office machinery such as copy machine and computer printer;
  • Occasionally ascend/descend a ladder and or stairs to access work areas;
  • Ability to position self to maintain computer systems including under desks, in rack systems and in military tactical vehicles;
  • Ability to complete repeating motions that may include wrists, hands and or fingers;
  • Ability to operate a motor vehicle;
  • Ability to communicate frequently with customers and coworkers with ability to exchange accurate information in these situations;
  • Ability to see words and graphics on computer screens and in printed paper documents;
  • Occasionally move and or carry objects weighing up to 50 pounds between offices and in deployed locations;
  • Ability to work in outdoor weather conditions.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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