Network Monitor – Day Shift - Military veterans preferred

Currently, ManTech is seeking a motivated, career and customer-oriented Watch Officer/Network Monitor to join our team in Chantilly, Virginia to help provide 24/7/365 mission support to a variety of system applications and networks directly involved with the security of the United States.

Candidates will work to provide Tiered support to a multitude of customer systems, in a fast faced, team-centric environment. Candidates can expect to receive training to provide base Tier 1, and eventually, Tier 2 IT support; directly interact with multiple customers; work closely with Network, Integration, Software Engineers; as well as learn several System Administration duties. You must be able to remotely monitor and analyze systems, document network anomalies, apply basic troubleshooting techniques, operate in multiple OS computer environments, and have a basic network background.

Responsibilities include, but are not limited to:

• Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network

• Document problems in trouble tickets, provide system status updates to the community and log system events

• Create daily status reports and examining metrics to ensure all system performance requirements meet or exceed customer expectations

• Interact with system and network engineers, integrators, and system developers to understand minimum operating requirements, as well as make regular contact with customers and system developers in reporting problems and implementing resolutions to anomalies

** Upon acceptance, internal training will be provided after which a level 1 network monitor certification test will be given and must be passed within 90 days of starting on the program. Additional training and a level 2 certification are also available for those individuals seeking greater responsibility and interaction with the customer, engineers, and developers of these network systems.

Basic Qualifications:

• Minimum of 5 years' professional experience

• High School Diploma/GED

• Ability to work on a 12-hour panama schedule

• Strong Customer Service Skills

• Experience utilizing Windows Operating Systems

• Strong skills with Microsoft Word, Excel, and PowerPoint

• Ability to successfully complete the above-mentioned 90-Day Level 1 Certification

Preferred Qualifications:

• A strong interest in technical fields such as or Information Technology, System or Network Engineering, or Hardware Integration.

Security Clearance Requirements:

• Active TS/SCI with polygraph

Physical Requirements:

• Remain in a stationary position 50%.

• Occasionally move about inside the office to access file cabinets, office machinery, etc.

• Constantly operate a computer and other office productivity machinery such as a calculator, copy machine, and computer printer.

• Often position oneself to maintain computers in the lab including under the desks and in the server closet.

• Frequently communicate with co-workers, management, and customers, which may involve delivering presentations. Be able to exchange accurate information in these situations.

• May be asked to move Audio/Visual or Computer equipment weighing up to 50 pounds across and/or around a business campus or large facility.

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