Staff Systems Administrator - Military veterans preferred

2022-04-29
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20528
United States

All ManTech employees will need to meet the requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19.

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Staff Systems Administrator to join our team in the Washington, DC location.

Responsibilities include, but are not limited to:

  • Install/uninstall/configure computer systems to include internal and peripheral devices, memory chips, video cards, hard drives, printers, network interface cards, media converters, routers, switches and other peripheral devices
  • Maintain/troubleshoot customer Windows servers, workstations, both on-site and remotely.
  • Perform Windows system administrative support to include adding and removing users, installing software, monitoring systems and assisting users on a daily basis
  • Performing remote troubleshooting through diagnostic techniques and questions
  • Determining the best solution based on the issue and details provided by customers
  • Properly escalate unresolved tickets to the next level of support
  • Track, route and redirect problems to correct resources
  • Learn fundamental operations of commonly used software and hardware equipment.
  • Following standard operating procedures; accurately log all tickets using the defined tracking software
  • Walking customers through problem solving process and follow up with customers to ensure proper incident closure
  • Ensuring proper incident and request recording, documentation and closure
  • Day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting customer schedules
  • Other duties as assigned

Basic Qualifications:

  • Requires Bachelor’s degree (in Computer Science or related field) or equivalent with 2-4 years’ experience in the Information Technology field
  • Knowledge of Microsoft Windows 2016 Server and Windows 10 and Cisco Network routers and switches
  • DoD 8570 IAT Level II Certification required (Security+ CE and Computing Environment certification)
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation
  • Ability to work with or without direct supervision
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
  • Local travel up to 10%
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Excellent oral and written communication skills

Preferred Qualifications:

  • Knowledge of Microsoft Office
  • Basic networking knowledge
  • Experience with deploying workstations and Thin/Zero clients
  • Experience using a Service Desk ticketing system, such as Remedy or ServiceNow
  • ITIL 4 Foundations certification
  • Microsoft Certified Solutions Associate (MCSA)
  • Willingness to work after normal duty hours (nights and weekends) as needed
  • Previous customer service experience

Security Clearance Requirements:

  • US Citizenship required and active TS clearance with SCI eligibility adjudicated within the last 6 years
  • Candidate must be open to CI poly

Physical Requirements:

  • Must be able to remain in a stationary position up to 75% of the time
  • Must be able to move about inside the office to access file cabinets, office machinery
  • Must be able to position self to maintain office supplies on variable height shelving.
  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations.
  • Must be able to exchange accurate information in these situations
  • Must be able to observe and detect employee deviations from established policy

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.