Field Technician II - Military veterans preferred

2021-03-23
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Fort Polk
Louisiana
71459
United States

Description

SAIC is hiring a Field Technician II to join our team in Fort Polk, LA.

JOB DESCRIPTION:

  • Interfaces with customers to handle service inquiries and problems to include performing direct customer support activities involving the installation, modification, and repair of desktop computing equipment and systems
  • Conducts on-site installation and testing of equipment to ensure proper working order
  • Inputs activities into tracking system to reflect actions taken to resolve issues
  • Isolates equipment start-up malfunctions and takes corrective action
  • May make technical presentations and has a strong knowledge of products
  • Trains customer personnel in equipment operation and maintenance responsibilities
  • Responding to service calls and dispatch requests to troubleshoot resolve reported problems
  • Use remote control tool to assist end users when needed
  • Build and configure PCs and laptops for deployment to users
  • Loading and configuring end user device software, to include Unified Communications services
  • Create and/or update tickets with details of worked performed to restore service or satisfy customer request in ticket tracking system
  • Act as Tier II agent when additional subject matter expertise is required, performing analysis and actions at the direction of higher Tiered support agents, as required
  • Work with the customer, users, and other supporting engineers to effectively analyze user requirements, user stories, and operations concepts and apply IT solutions to identified issues
  • Act as a technical resource to others to resolve problems, errors, or other related issues
  • Perform basic inside cable testing from desktop to switch
  • Anticipate customer needs and proactively identifies solutions
  • Providing direct assistance with configuring mobile devices for end users
  • Provide feedback and insight to enable development of user training guides and videos

Qualifications

Required Education and Experience:

  • High School diploma and 2+ years of related experience
  • 2+ years of desktop support experience
  • Must be a US citizen and have the ability to obtain an interim secret clearance to start and the ability to obtain/maintain the full secret clearance
  • DoD IAT Level II (CompTIA Sec+ Certification or equivalent) required prior to start date
  • Experience troubleshooting Microsoft-based PCs and iOS tablet devices
  • The ability to work independently with minimal supervision and professionally represent the program
  • Highly motivated individual willing to learn and apply new concepts, tools, and software
  • Good verbal and written communication skills, especially with other organizations
  • Initiative
  • Good problem solving and troubleshooting skills
  • Ability to work effectively in a team setting
  • Valid Driver's License