Account Manager - Military veterans preferred

About Capstone:Capstone is your partner-obsessed, data-driven, results-oriented transportation solutions provider. As the freight management division of Capstone Logistics, a billion-dollar supply chain entity spanning 550+ facilities across North America and handling over 6 million shipments per year, we deliver an exceptional end-to-end client experience through deep supply chain expertise, innovative technology, and a national-reaching carrier network. From inbound logistics to last mile delivery, our integrated solutions serve a wide range of partners that require high-touch service. Additionally, we offer transportation bid management software for cost benchmarking, optimized mode selection, carrier sourcing, RFP hosting, and more.Capstone has been named a Top Freight Brokerage Firm based on net revenue by Transport Topics and recognized by Food Logistics as both a Top 3PL & Cold Storage Provider and a Top Software & Technology provider.Are you data driven, results oriented, and client obsessed? We’re looking for sharp, ambitious, and enthusiastic candidates to join our team. We’ve built a high-energy, positive environment with opportunities to elevate our people through mentorship and talent development programs, upward mobility, and community involvement. Work-life balance is important to us, so we offer an in-office gym, monthly in-office haircuts and manicures, professional learning seminars, paid time off, and more.What you’ll master:As Account Manager, your primary objective is to achieve organic margin and revenue growth from an esteemed portfolio of clients, while leading the tactical execution of the transportation industry’s most unique and innovative client experience. Equipped with a team of Client Operations Specialists, you will oversee every aspect of your clients’ experience— everything from the fulfillment of a shipment to the long-term success of the partnership. Prospect and on-board quality carriers to handle our growing volume of shipmentsResponsibilitiesWork cross functionally within the company to communicate with all stakeholders in customers' successCollaborate across departments to design and execute a business development strategy on a per customer businessIdentify strategic opportunities and ways in which we can achieve organic revenue growthCreate a strategic alliance with your portfolio of esteemed clientsOversee the strategic execution of all customer-facing activities involving client portfolioDesign and execute best-in-class operational protocol based on client expectationsConduct market research to proactively communicate industry trends that will impact clients’ businessEstablish and uphold relationships with customers in various modes of transportation and logistics service offeringsLeadership and management of a team of Customer Operations Representatives, typically 3-5 direct reportsCultivate talent through mentorship, coaching and education on a daily basisFoster a team culture that is committed to continuous improvement and quality serviceImplement innovative guidelines that optimize operating bandwidth of team, and delegate daily execution of all operations activitiesWhat we’re looking for:2-4 years minimum of professional Logistics and Transportation experienceProfound understanding of various supply chain solutions and service offeringsKnowledge of industry terminology, market trends, and best practices of inside sales and customer serviceDemonstrated client-facing management experienceOutstanding negotiation skillsExcellent written and oral communication skillsEntrepreneurial and bold attitude paired with a confident personalityTenacious appetite for successExtremely analytical and superior problem-solving skillsProven ability to manage detail on multiple projects simultaneouslyFirm belief in the power of automation and keen interest in implementing technologyAn active learner with strong communication and organizational skillsAbility to work across company departments and motivate othersWhat we bring to the table:Competitive compensation packageAbility for upward mobilityHealth, dental, vision, disability, and life insurancePTO & paid holidays401(k) company matchPhilanthropy eventsCasual dress code