Sr. Director, Retail Strategy and Innovation - Military veterans preferred

Samsung Electronics America


  full-time   part-time   employee   contract

United States

Position SummaryEstablished in 1969, Samsung Electronics has grown into one of the world’s leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes’ “Most Reputable Tech Companies” for 2016 and #6 on Interbrand’s "Best Global Brands” list for 2017.Headquartered in Ridgefield Park, N.J., SEA is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, IoT, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands.Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, SEA has provided more than $46 million to more than 1,000 public schools and community organizations in the US through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest. Role and Responsibilities If you have ambitions to be a part of a Best in Class organization and work among the very best talent in the industry on the most innovative products in the world, Samsung’s Retail Operations Team is the place to be. The team is growing and taking on new ventures/opportunities to apply best in class partnerships to strengthen Samsung’s brand presence in the marketplace. The dynamic culture at Samsung offers both great challenge and great reward.  We seek a Senior Director of Retail Strategy Innovation to directly support the SVP Retail Operations as a leader of key, strategic project initiatives. Are you known for your project/program management expertise?  Have you be recognized for your communication initiatives, writing to audiences as appropriate.  Do you have the navigational skills to navigate large matrixed organizations with a solid track record of getting things done?  In this role you will lead the team driving Retail Strategy and ensure the Samsung brand is positioned to win in all retail environments. Own a wide range of duties in support of the health of the entire organization including, but not limited to, key business processes, staffing and people management, business operations, project management, information technology and development.Areas of Accountability:Retail StrategyDrive development of short and long-term strategies, driving annual strategic planning and monitoring success against strategiesEnsuring Retail Ops projects and initiatives are aligned with strategyDevelop growth and innovative plans for SEA’s fast-growing DTC businessBuild cross functional partnerships with 3rd party vendors, marketing, digital creation, channel, product teams, and retail sales to optimize customer experienceSupport the resolution of complex operational and organizational problemsDrive headcount planning and organizational optimizationCreate and provide input on SEA's corporate growth strategyDrive customer loyalty in supporting the retail initiatives and strategiesHelp create and drive retail engagement programsRetail InsightsDiscover and develop supporting insights to drive results for the Samsung brand in retailPartner with insights and analytics teams to deliver actionable strategic programsLeverage data and analytics to make informed insights based decisionsResponsible for research and analytics related to the customer experienceUse data to present recommendation and opportunities based on trending dataDevelop hypothesis and discover/develop supporting insights to drive results for the Samsung brand in retailData AnalyticsA Retail thought leader with the ability to think of innovative problem solving approaches supported by data and insightsLead a team of trusted Retail content partners for SEA Retail and internal partnersBlend data analytics with strategy skills to develop solutions that have a measurable impact on SEA Mobile businessLong-Term Retail GTM PlanningLead the team that creates Retail specific go-to-market plans for specific devices, categories, regions and channelsCollaborate closely with account teams and Retail leaders to incorporate Samsung Mobile devices and services into Retail framework and value propositionInfluence Samsung Mobile roadmap with Retail priorities and requirements by leading the team that performs detailed strategic analysis and gather retail specific requirements from channels at a region and vertical levelWork with leaders from Retail Operations and Field Sales to support the development of the Retail GTM plan for all devices and service launchesCommunicationsDrive Retail Ops Rhythm of Business and associated activitiesLead communication for all C-Suite, HQ, and customer audiencesSupport internal communications within Strategy and InnovationDevelop both internal and external selling documents for key initiatives and retail strategies Skills and Qualifications Background/ExperienceBachelor's Degree with +15 years of directly related experience is required ; advanced degree highly preferredPrior experience leading high performance teams is requiredAbility to communicate confidently and effectively with all levels of the organizationPrior telecommunication, retail, or CPG experience strongly preferredStrong project management, analytical and interpersonal skills requiredNecessary Skills/AttributesStrategic Agility, Dealing with Ambiguity, Business Acumen, and Presentation Skills are four critical success factors in this role.  As is the ability to live and reflect the Retail Operations Core Values:Start with yes attitudeContinuously strive for excellence and set example for the rest of the companyStrive to be role-models, reflecting what we teach in both our processes and interactionsCourage to do and advocate for what is right and best for the organizationThis position requires a high level of sophistication in communications, interpersonal relations and diplomacy.  It requires the incumbent to possess a keen mind and a multi-focal intelligence to quickly grasp salient issues and details and proper evaluations and recommendations.This position requires the ability to communicate in writing and verbally with great precision and diplomacy up, laterally and down the organizational structure and with Headquarters as needed.The position requires unimpeachable integrity and must be viewed by C-level executives as utterly trustworthy. Key stakeholders must be confident that the incumbent is emotionally stable and resilient and possess a solid ethical foundation of personal values that are 100% transparent, 100% of the time.The incumbent must have/demonstrated: Ability to work across organizational boundaries to build alignment and drive closure on issues Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels Ability to deal with ambiguity and navigate through uncertain situations to drive for clarity Demonstrate strong leadership and influencing skills with senior level leaders and teams Experience handling time-sensitive and confidential business information/challenges High personal maturity and accountability for self and others Excellent analytical, problem resolution and decision-making skills Superior judgment, team management, budgeting, presentation skills, and the ability to work under continual deadline pressure required Strong program and project management and negotiation skills while working within established business priorities and constraints Demonstrated strategic planning and execution skills Work independently and in team environments in order to achieve personal and team goals and complete assignments within established time frames.Ability to negotiate on behalf of functional area to come to agreement on all organizational strategies, goals, and objectives. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.