SAIC is looking for a Help Desk/Service Desk candidate(s) to provide day-to-day, onsite support for workstations across the U.S. Army Enterprise Service Desk team at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and will be conducted in a 24x7x365 work environment requiring flexibility in work hours.
Job duties include:
Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to higher tiers as required.
Documents all customer interactions within a ticketing system.
Qualifications
Required education and experience:
High School diploma and two (2) years of computer help desk related experience.
Required skills:
Must be able to work rotating shifts.
Must be able to provide exceptional customer service.
Required certification:
Must have a minimum IAT Level 1 certification for example, A+ CE or N+ CE or equivlaent. Higher certifications are acceptible.
Required clearance:
Must have a minimum Interim Secret clearance and be able to obtain a Secret.
Desired skills:
S+ certification or higher certificateon desirable.
