Senior Service Desk Lead - Military veterans preferred

2021-06-07
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Crane
Indiana
47522
United States

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. 

 

Currently, ManTech is seeking a motivated, career and customer-oriented Senior  Service Desk Lead to join our team in the Crane, IN 

 

Basic Qualifications: 

- At least three (3) years of experience working in Customer Service and Technical Support role 

- Must have experience in a management or team lead role within an IT Customer Service organization 

- Must have experience as primary point of contact for contractor’s tasking, including ability to direct a multidisciplined team of technical experts, manage staffing and resources 

- Must have experience developing cost and schedules estimates, providing metrics, and preparing budget and status reports 

Required skills include: 

- Must have a working knowledge and experience in the application of IS and security operational characteristics for a variety of computer platforms, networks, software applications, and OSs 

Required Certifications: 

- Must have GSEC or Security+(CE) or SSCP 

 

Education:   

- Must have a bachelor’s degree in computer science 

 

Security Clearance Requirements: 

- To hold or obtain a US Government Secret Security Clearance.  

 

Physical Requirements: 

- Sit, stand, walk and talk 

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.