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Field Service Tech/Engr - Military veterans preferred

Ecoclean, Inc. (


  full-time   employee

United States

The Field Service Tech/Engr is responsible for providing installation, commissioning, start-up support, maintenance, and repair of Ecoclean products and machines at various customer locations. This role is also responsible for monitoring service calls, maintaining the appropriate reports and documentation, suggesting modifications of equipment and conducting customer training, in addition to providing training and support to other service personnel. This position has significant customer interaction, requiring dedication and professionalism. This position requires up to 100% travel - requiring techs to be at customers' sites to install, maintain, and repair customers' machines as needed.

Primary Functions & Responsibilities
â?¢Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment
â?¢Provide technical support and customer training
â?¢Perform emergency service at the customers' locations as needed to ensure the full functionality of Ecoclean equipment. Provide on-call technical phone support and response to equipment and customer issues
â?¢Provide required service documentation and daily/weekly service reports relating to all functions performed
â?¢Provide support and basic training to other Service Engineers in the department
â?¢Gather information at customer sites regarding process and quality concerns which can be used to come up with new technologies or solutions to create new business opportunities
â?¢Promote Ecoclean and its products, processes and values
â?¢Other duties as assigned

Knowledge, Skills and Abilities
â?¢Ability and willingness to learn Ecoclean project processes and understanding of automation and industrial washer components, their functionality and operation
â?¢Ability to diagnose and repair problems independently
â?¢Ability to read mechanical, electrical and pneumatic drawings
â?¢Ability to read and understand PLC software and implement updates is required (Siemens, Allen Bradley, Mitsubishi)
â?¢A strong technical aptitude and ability to trouble shoot issues and recommend solutions
â?¢Beyond general industrial machine knowledge position requires specialization in either mechanical or controls/robotics
â?¢Excellent work ethic and the ability to work independently and with little supervision
â?¢Highly developed organizational, oral and written communication skills

Special Position Requirements
â?¢Frequent domestic and international travel as required by the customer; must be able to travel, and maintain the ability to travel to customers as required. Ability to work at customers' locations in North America, must be able to enter Canada and Mexico
â?¢Ability to travel on short notice even on weekends and holidays
â?¢Ability to be available and on-call 24 hours per day
â?¢Ability to interact professionally with customers and suppliers at all levels; ability to handle difficult situations and de-escalate situations as needed

Minimum Qualifications
â?¢High school diploma, Associates, or BS/BA in a technical (Electrical or Mechanical) preferred
â?¢3+ years in equipment maintenance/service/repair experience required (Fanuc experience required)
â?¢2+ years of experience with mechanical design of structures and mechanisms of varying degrees of complexity
â?¢Experience using Microsoft Office programs, including Outlook (required), Word (Basic level), and Excel (Basic â?? not required but preferred)

Physical Demands
â?¢Must have adequate finger dexterity for computer use
â?¢The position involves reading, writing, mathematics and measuring
â?¢Ability to lift at least 50 pounds, and have the ability to climb, stand, stoop or kneel for extended periods of time
â?¢Ability to safely climb ladders up to 15 feet
â?¢Ability to safely operate and navigate a motorized lift, up to 35 feet
â?¢Ability to travel for extended periods of time via air travel and/or vehicle travel

All job offers are contingent upon a background check, SSN verification, and drug screen.

Learn more about the interesting and complex machines Ecoclean builds, installs, and maintains at our website -

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