Field Service Analyst - Military veterans preferred

ManTech (


  full-time   employee


Secure our Nation, Ignite your Future

Description of Work Performed:
Must be capable of performing analysis of system operations.  Must have knowledge of and experience in the operations of hardware systems and components.  Must have experience in fault detection, isolation, and correction of hardware systems and individual components.  Must be capable of routine system maintenance and analysis functions including:  hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.  Military experience is desirable.

General Responsibilities:    
•Provide technical support for data communications hardware and software, Network Management software, computer systems hardware and software, virtualization hardware and software, implementation of new equipment and system administration of the RHN converged data network.
•Demonstrate and utilize an extensive knowledge of networking principles and system configuration tasks
•Perform baseline software load of new and replacement equipment, including: computers, servers, routers, switches, firewalls, TCP Proxies, Virtualization Infrastructure, multiplexers, and Private Branch Exchanges.
•Perform installation of updates/patches and insure proper operation and usability of all systems after installation
•Document all configuration changes, and proposed changes.
•Install, configure, and maintain the vCenter server instance and its applicable database server/services.
•Install configure, and maintain all ESX/ESXi hosts within the environment
•Create virtual machines as required to support upgrades, patches, modifications, or mission requirements
•Operate and maintain all Network Management Systems to insure proper reporting of network issues and collection of historical data.
•Assist customer units with troubleshooting and configuration assistance beyond the capability of the RHN operators
•Provide On-The-Job training to RHN operators on systems configuration and troubleshooting
•Provide On-The-Job training to RHN operators on operational changes as a result of problem resolution, IAVA updates or software upgrades.
•Ensure Information Assurance methodology and security principles are adhered to.
•Perform configuration and troubleshooting of satellite systems to include TDMA, FDMA, and NCW Modems
•Understand and demonstrate signal flow of both satellite and baseband systems.
•Read and interpret technical drawings.
•Troubleshoot problems and take corrective action on a timely and effective basis.
•Exceptional oral and written communications skills and ability to work independently, with minimum direction; self-motivated and results-focused mindset are a must
•Configuring and troubleshooting OSPFv2, OSPFv3 and BGP routing protocols
•Configuring and troubleshooting GRE and DMVPN tunnels
•Configuring and troubleshooting Firewall Rule Sets and IPS implementations.
Configuring and troubleshooting VOIP trunks and devices.

Physical Requirements: Requires travel up to 50%; ability to remain in a stationary position 50% of the time; ability to move around inside an office and in field sites or deployed locations; ability to operate a computer and other office machinery such as copy machine and computer printer; occasionally ascend/descend a ladder and or stairs to access work areas; ability to position self to maintain computer systems including under desks, in rack systems and in military tactical vehicles; ability to complete repeating motions that may include wrists, hands and or fingers; ability to operate a motor vehicle; ability to communicate frequently with customers and coworkers with ability to exchange accurate information in these situations; ability to see words and graphics on computer screens and in printed paper documents; occasionally move and or carry objects weighing up to 50 pounds between offices and in deployed locations; ability to work in outdoor weather conditions. Your ability to meet all requirements and conditions to fulfill and maintain deployment status. Your ability to travel and accept temporary assignments at other locations (CONUS and/or OCONUS)

Mandatory Skills Requirements:
Active Secret Clearance
CompTIA Security+
Cisco CCNA
Leadership Skills
Multi-Tasking Ability
Listening Skills
Leadership Skills
Ability to use MS Office
Ability to handle stress and work well under pressure
Interpersonal and People Skills
Ability to use PC

Education Level:  Bachelor’s Degree 
Minimum Years of Experience: 5 Years with Bachelors Degree; 09 Years in Lieu of Degree

Certification(s): Minimum: IAT Level II

Other Preferred Skills:
Experience installing, configuring and troubleshooting Cisco Routers and Switches
Experience installing, configuring and troubleshooting Cisco VOIP Implementations including Call Manager, MGCP, SIP, and SCCP
Experience installing, configuring and troubleshooting Cisco ASA Firewalls and IPSes
Experience utilizing and configuring ASA firewalls utilizing Cisco CSM
Experience installing, configuring and maintaining VMWare vSphere
Experience installing, configuring and maintaining Solarwinds Orion NCM and NPM
Experience installing, configuring and maintaining Castlerock SNMPc
Experience installing, configuring and maintaining Citrix WanScaler
Experience installing, configuring and maintaining Riverbed TCP excelerator.
Experience installing, configuring, maintaining, and troubleshooting REDCOM IGX PBXes
Experience installing, configuring, maintaining, and troubleshooting Promina NX1000 multiplexers
Experience installing, configuring and administering Microsoft Windows Server 2008 administration
Experience installing, configuring and administering Microsoft Windows 7
Network cabling troubleshooting and documentation
CompTIA Linux +

Clearance Required: SECRET

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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