IT Hardware Technician - Military veterans preferred

2021-06-25
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Oklahoma City
Oklahoma
73179
United States

Description

SAIC has an opportunity for an IT Hardware Technician in Oklahoma City, OK!

Job Overview

  • Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA.
  • Duties include diagnosing and resolving user reported issues including desktops, laptops, network connectivity, Windows OS issues and much more.
  • Applicant will provide tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues. 
  • Excellent interpersonal and communication skills, both oral and written are required for customer interactions.
  • Strong initiative, teamwork and problem solving skills are also required.

Primary Responsibilities

  • Handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of desktop PC, telephone, and peripheral equipment and systems. 
  • Conducts installation and testing of equipment to ensure proper working order. 
  • Isolates equipment start-up malfunctions and takes corrective action. 
  • May make technical presentations and has a strong knowledge of products. 
  • Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
  • Use remote control tools to assist end users when needed
  • Build and configure PCs and laptops for deployment to users
  • Loading and configuring end user device software
  • Create and/or update tickets with details of worked performed to restore service or satisfy customer request in ticket tracking system
  • Act as Tier II agent when additional subject matter expertise is required, performing analysis and actions at the direction of higher Tiered support agents, as required
  • Work with the customer, users, and other supporting engineers to effectively analyze user requirements, user stories, and operations concepts and apply IT solutions to identified issues
  • Act as a technical resource to others to resolve problems, errors, or other related issues
  • Anticipate customer needs and proactively identifies solutions
  • Provide feedback and insight to enable development of user training guides and videos

Qualifications

Required Education, Certifications, & Experience

  • High School and eleven (11) years experience performing in a technical role; AA Degree in related discipline and seven (7) years related experience; OR, Bachelors Degree in related discipline and three (3) years related experience.
  • HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire.
  • Prior Help Desk Support / Desktop Support experience
  • Windows 10 experience
  • The ability to work independently with minimal supervision and professionally represent the program
  • Highly motivated individual willing to learn and apply new concepts, tools, and software
  • Good verbal and written communication skills, especially with other organizations
  • Initiative
  • Good problem solving and troubleshooting skills
  • Ability to work effectively in a team setting

Required Clearance

  • Must be a US Citizen and have the ability to obtain an Interim Public Trust clearance prior to starting work.

Desired Skills

  • A+, or other technical certification
  • Customer friendly attitude