Customer Service - Claims Processor (Work from Home)
- Military veterans preferred
2021-05-25 Teleperformance (www.teleperformance.com)
Austin Texas 78716 United States
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.
Benefits of working with TP include
Work from home!
We hire Nationwide excluding the following states: Alaska, California, Hawaii, Oregon and Washington.
We provide equipment, you will just need to provide a quiet work environment, free from any distractions, and strong internet service.
Paid training and competitive wages
$13 Training (7 Weeks)
$14.50 Post-training pay
Performance - Up to an additional $400/month
Referral - Unlimited $500 per referral bonuses (The person you refer must be employed for at least 60 days)
Full Benefits (Medical, Dental, Vision, 401k and more)
Employee wellness and engagement programs
Responsibilities:As a Claims Processor, you will be responsible for providing support for initial auto loss calls and status updates which includes the following:
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Appropriately communicate with customers
Qualifications:What We Are Looking for:
Bachelor or Associate degree preferred
Insurance experience preferred
Six months customer service experience required and can include retail, hospitality, etc.
Ability and comfort to use Windows operating systems
Ability to type at least 25 WPM
Proven oral & written communication skills
Logical problem-solving skills
Attentive to details
Ability to use Windows operating systems
Willing to consent to pre-employment background screening