Computer Operator 3 - Military veterans preferred

2021-05-26
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Ft. Leonard Wood
Missouri
65473
United States

Secure our Nation, Ignite your Future

Job Description

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Computer Operator 3 to join our team in Fort Leonard Wood, MO.

Job Title: Computer Operator 3

Responsibilities include, but are not limited to:

  • Under minimal supervision provides front-line support to end users for PC, server or mainframe applications and hardware. Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies. Works with engineers to resolve tier 2 and Tier 3 support issues. Trains end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special projects as needed.

  • Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and firmware utilizing experience and understanding of MHS environment and MHS clinical systems.

Basic Qualifications:

  • Either have or able to obtain CompTia Security+ certification within 6 months of start date
  • Experience working in military healthcare environment
  • Good organizational skills
  • Effective communication skills (oral & written)
  • General understanding of how computers connect to networks / servers
  • Knowledge of basic computer concepts and the Internet
  • Knowledge of Windows, Microsoft Office, and Outlook—able perform basic tasks with these applications such as word processing, sending email, etc.
  • Working knowledge of basic hardware such as printers and scanners, media storage

Preferred Qualifications:

  • Prior experience with DHA
  • Experience working with AHLTA and/or CHCS

Security Clearance Requirements:

  • Ability to obtain a CAC Card & Public Trust clearance prior to starting

Physical Requirements:

  • Must be able to remain in stationary position for up to 50% of the time.
  • Must be able to move about inside the office or IT environment to access computer systems, modules; equipment and IT machinery.
  • Must be able to constantly operate computers and other IT environment systems such as IT machinery, modules, etc.
  • The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
  • Must be able to exchange accurate information in these situations.
  • The person in this position must be able to detect, identify, observe, and assess written communications; presentations; and manuals.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.