2021-09-29
Black Box Corp (www.blackboxcorp.com)
Computers/Information Technology
/yr
full-time
employee
Gallatin
Tennessee
United States
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Purpose of Job:
Achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across multiple industries. Perform day-to-day construction management work activities using PMO standards, processes, methodologies and systems. Utilize structured and disciplined practices to ensure construction management activities are consistent with company initiatives and expectations and achieve high quality, professional client service delivery. Achieve the attainment of financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure construction management activities meet corporate customer satisfaction objectives as well as internal and external SLAs. Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions.
Website: www.bboxservices.com
Responsibilities
Execute PMO standards, processes and methodologies in a consistent manner for construction planning and execution activities including the following:
Construction planning fundamentals: initiating, planning, estimating, resourcing, scheduling and budgeting
Construction control fundamentals: monitoring, anticipating potential problems, identifying Construction conflicts, taking corrective action, resolving issues, managing scope, schedule, cost, profit and budget, Construction reporting, quality review and assurance.
Relationship management fundamentals: client relationship management; Construction team management; and overall change management
Assist in proposal development and contract and subcontract negotiations with the sales and legal teams.
Prepare Construction Roadmap with concurrence of all participating organizations and negotiate agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, risk and communication management plans.
Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications.
Direct the work of employees assigned to the program from technical, professional, or administrative areas.
Manage the delivery and execution of Constructions through a balance of best-in-class and pragmatic Construction methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.
Act as primary customer contact for construction activities, leading construction review sessions with clients to discuss cost, schedule, and technical performance. Conduct recurring customer reviews addressing costs, schedules, risks and customer considerations.
Develop new business or expand the product line with the client as applicable. Manage customer enhancement programs including all bid and schedule estimates and management approval activities.
Issue and communicate program status to leadership, steering committee and other stakeholders as appropriate.
Manage construction issues/risks in a timely manner, escalating when necessary.
Foster collaborative working relationships within operations and across all levels and departments of the organization to execute construction management activities and company priorities.
Promote continuous growth of construction management practices within the PMO and organization to achieve client and organizational objectives.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management.
Qualifications
Bachelor's Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience.
Extensive Construction Management experience within the technology services industry.
Excellent service philosophy and understanding the challenges in providing superior customer experience at a national level while controlling costs.
Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making.
Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless internal and external customer experience and resolve issues.
Proven ability to continuously expand and leverage knowledge of market and industry trends and translating to recommending and implementing process and efficiency improvements.
End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees and utilizes strategies to reduce risk to the organization.
Strong experience handling employee issues and making sound judgment decisions in this area.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Construction, PPM tools, ERP, Salesforce.com, workforce management and cloud based technology systems.
Able and willing to travel up to 20%.
What's in it for You?
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
