VOIP Specialist - Military veterans preferred

Description

• Capable of operating and maintaining telecommunications/voice systems; supports engineering
• Can balance workload across projects, O&M tasks, incident and work order tickets, service levels
• Able to translate organization and end user requirements and implement solutions using existing telecommunications/voice/computer technology to meet their mission needs
• Meet joint work center service levels, such as end-to-end service levels
• Identify and report when systems are not capable of meeting those service levels, including recommendations to correct
• Evaluate telecommunications/voice systems performance and improve capabilities as needed
• Documenting plans, requests, activities and specifications and reporting on them
• Program features, design telecommunications/voice systems and allocate resources as needed
• Monitor and test systems and peripheral equipment and troubleshoot problems
• Oversee and coordinate telecommunications/voice activities
• Assist lead with budget for electronic equipment, software and resources, including justification
• Able to assist co-workers and service desk technicians solving customer VoIP requirements
• Follows industry's standards and best practices
• Provide support and coordination of engineering solutions and telecommunications/voice administration for all components associated with ACE-IT telecommunications/VoIP capabilities
• Maintain up to date configuration of all commercial software and hardware relevant to the management of the ACE-IT telecommunications/VoIP capabilities
• Configure and maintain telecommunications/VoIP management platforms
• Evaluate, troubleshoot and analyze telecommunications/VoIP events and the ability to monitor data on the network to provide troubleshooting and event diagnosis
• Develop engineering, deployment and integration plans for new telecommunications/VoIP systems.
• Prepare and submit status reports, and technical briefs, as required, to lead, senior management and customers.
• Provide technical expertise at meetings, as well as documenting project management notes
• Support the VoIP lead developing, revising and updating procedures.
• Interface directly with customer on all telecommunications/VoIP assigned by the VoIP lead
• Perform other duties as assigned.
• Operate with a team of ~10 multi-tiered, multi-site located telecommunications/VoIP technicians.

Qualifications

• BS degree in Computer Science, Telecommunications or relevant field
• 5 years practical work experience as a telecommunications/voice systems specialist.  This applies regardless of certification level (CCIE, CCNP, or CCNA).
• Will also consider a HS diploman and 9 years of experience in lieu of a Bachelor's dehree.
• Position requires DoD 8570.01-M IAT Level III certification and corresponding Computing Environment certification.  Must have at least one of the following:  CASP or CISSP.
• Also must have one of the following CE Certifications:  CCIE Collaboration, CCNP Collaboration or CCNA Collaboration.
• High Degree of experience with Cisco Unified Communications including UCCX and scripting.
• Hands on experience with all telecommunications/voice systems including peripheral equipment (e.g. CUC, UCCX, networks, PBX, optical fiber, on site controllers, modems, terminals, etc.)
• Required level of expertise, skills and experience consistent with CCNA requirements

Clearance Requirement: Must have at least an Interim Secret Security Clearance to start work, and be able to obtain a Secret clearance.

Target salary range: $75,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.