Service Desk Agent - Military veterans preferred

2021-05-27
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Fort Huachuca
Arizona
85613
United States

Description

SAIC is hiring for a Service Desk Agent to provide key support for a worldwide customer base across the U.S. Army Enterprise Service Desk team. This work will be located at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and may require shift work in a 24x7x365 environment requiring flexibility in work hours.

Job duties include:

  • Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to higher tiers as required.
  • Documents all customer interactions within a ticketing system.

Qualifications

Required education and experience:

  • High School diploma and two years of computer related experience.

Required skills:

  • Must be able to work rotating shifts.
  • Must be able to provide exceptional customer service.

Required certification: 

  • Must have a minimum IAT Level 1 certification, for example A+ or N+ certification. Higher certifications will be acceptable.

Required clearance:

  • Must have an Interim Secret clearance or be able to obtain one prior to starting. 

Desired skills:

  • S+ certification
  • Active Secret security clearance.