SAIC is hiring for a Service Desk Agent to provide key support for a worldwide customer base across the U.S. Army Enterprise Service Desk team. This work will be located at our Fort Huachuca, AZ location. This is a Service Contract Act (SCA) position and may require shift work in a 24x7x365 environment requiring flexibility in work hours.
Job duties include:
Responsible for providing first-line customer support of hardware, systems, sub-systems and/or applications for customers and/or employees.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to higher tiers as required.
Documents all customer interactions within a ticketing system.
Required education and experience:
High School diploma and two years of computer related experience.
Must be able to work rotating shifts.
Must be able to provide exceptional customer service.
Must have a minimum IAT Level 1 certification, for example A+ or N+ certification. Higher certifications will be acceptable.
Must have an Interim Secret clearance or be able to obtain one prior to starting.