Overview:
Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include
- Competitive wages - $45,000 salary + bonus
- $1,000 Sign on Bonus
- Paid Training
- Competitive Wages
- Monthly Bonuses
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Daily Pay
- Employee wellness and engagement programs
Your ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Responsibilities:
Your ResponsibilitiesAgents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options (air, hotel and car), booking travel, assisting with navigation of the travel website, cancelling trips, etc.
Responsibilities include:
- Engage with customers and provide answers and recommendations that lead to confirmed air
bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges
and schedule changes - Work out of Sabre and a variety of internal tools and systems to assist guests with air, hotel
and ground transportation bookings - Help users navigate the portal, troubleshoot bugs and provide guidance on new features
- Ensure industry standards and regulatory requirements for information security and data protection
are met - Demonstrate a duty of care attitude by providing an exceptional level of customer service to all
users - Maintain a positive and professional demeanor while listening and responding to all customer
inquiries - Computer equipment and software provided. Candidates must provide high-speed internet access.
Qualifications:
What We're Looking for- A minimum of 1 year in a user-facing or back of house airline industry or travel agency role
- In-depth experience with native Sabre as GDS
- Knowledge of fares, airlines contracts, rules & regulations and ticketing
- Knowledge of ticketing procedures for Airlines, Hotels and Ground transportation
- Good geographical knowledge with the ability to demonstrate specific excellence in North
American geography - Exceptional speaking and written communication skills in English; bilingualism (ES) is a bonus
- Excellent computer skills, a willingness and an eagerness to excel at technical systems
- A high level of understanding, patience and empathy to navigate difficult customer conversations
with professionalism under pressure - Commitment to continuous growth and learning. You understand that every challenge is an
opportunity and you get excited about learning new things
What We Prefer- Previous experience working in a call center environment
- Previous travel experience booking air, hotel, car, etc., preferred
- Sales/service experience in retail, sales, service, or other "helping" business a plus
Being One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
