Customer Service and Sales Representative
- Military veterans preferred
2021-05-28 Teleperformance (www.teleperformance.com)
Indianapolis Indiana 46262 United States
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Responsibilities:PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Appropriately communicate with customers
Respond respectively, carefully and effectively to handle all customer inquiries via phone and email
Provide excellent customer service through active listening regarding sales
Maintain confidentiality and security of customer information and sales leads
Follow up on customer inquiries in a timely manner
Proactively aim to resolve issues on the first call
Logical problem-solving skills and ability to multi-task
Qualifications:What We're Looking for
6 months customer service experience including sales
High School Diploma or GED
Over 18 years of age
Provide high speed internet access in your home
Must provide proof of internet connection and speed to be considered
Must be available to attend one of our classes, and attend all training sessions, without any absence
Be proficient in computer operation and website navigation
Must be able to multi-task between multiple computer programs and websites
Able to work independently
Have excellent customer communications skills, both oral and written
Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook
Ability to work in an constantly changing and fast paced environment
Strong judgment and decision-making skills
Superior negotiating skills
Strong listening skills
This is a work-from-home position. Computer equipment and software provided. Candidates must provide high-speed internet access.
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.