Call Center Customer Technical Agent - Military veterans preferred

2021-05-29
Teleperformance (www.teleperformance.com)
Other

/yr

  full-time   employee


Montgomery
Alabama
36136
United States

Overview:

Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

100% Work From Home

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Employee wellness and engagement programs

A fun, casual work culture

Your Impact
In a call center environment you will handle inbound, residential technical support-related calls pertaining to existing products and services of a leading internet provider. By actively listening to the customer and asking appropriate follow-up questions you take the action required to resolve the customer's issue, while minimizing service appointments and repeat calls.

If you are outgoing, love to help others and have a commitment to providing excellent service this could be a great opportunity for you to take the next step in your career!

Responsibilities:

  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
  • Provide excellent customer service through active listening on every interaction
  • Troubleshoot and resolve customer issues through the use of desktop applications
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Qualifications:What We're Looking for
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  • Predictable and reliable attendance


What We Prefer
  • 1 year of experience working in a position that requires meeting sales goals
  • 1 year of experience working in Technical support
  • 1 year of experience troubleshooting basic hardware, software or connectivity issues
  • Consistent work history


Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer