In this role you will provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements. You will define and develop business processes, policies, roles and responsibilities, and performance metrics; Conducts analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks. Plans and implements process improvements, including: future state design, change management, and transition planning. Interfaces with all areas of project including customer, computer services, and client services. Client may be internal or external to company. You will provide oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines. You will provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance. You will work directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines. You may coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Conduct client interviews. May deliver presentations and training courses including measurement, analysis, improvement, and control. May perform cost and benefit analysis.
Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience. Will consider an additional 4 years of experience in lieu of a degree.