Audio Visual Technician II - Military veterans preferred

Description

SAIC is seeking an Audio Visual Technician II to support our team in Anniston, AL. This position provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.

Duties and deliverables:

• Provide custom complex A/V diagnosis and solution planning and design
• Provide A/V equipment maintenance, repair and troubleshooting
• Provide sound/mix board, speaker and microphone operation
• Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements
• Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Report design, reliability and maintenance problems or bugs to management
• Provide customer installation and training when applicable
• Provide support to customer/users where the product is highly technical or sophisticated in nature
• Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources

Qualifications

Required Qualifications:

• High School degree or equivalent and 3+ years IT and A/V support experience
• Proven proficient multimedia A/V skills including but not limited to A/V system installation, configuration and operation
• Proven advanced working knowledge of Microsoft Windows
• Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting
• Must be a United States citizen
• Must be able to obtain DHS Public Trust security clearance

Preferred Qualifications:

• Certified Technology Specialist (CTS) certification