Risk / Continuous Service Improvement Manager
- Military veterans preferred
2021-06-02 SAIC (www.saic.com)
Washington District of Columbia United States
Design and implement large-scale and long-term transformations by ensuring Information Technology Infrastructure Library (ITIL) standards and service management best practices such as: Incident Management, Service Operations, Business Relationship Management, Vendor Management, Service Level Management, Project Management, Change Management, Portfolio and Demand Management and Continuous Service Improvement
Assess, identify, and implement ITIL practices and process improvements
Mentor and coach on ITIL processes and best practices
Responsible for all process re-engineering documentation, including process studies, stakeholder and gap analyses, feasibility studies, process re-engineering
support for IT projects teams, and process improvement project planning and management.
Experience using government standard tools and methodologies (workflow diagrams, SharePoint, etc.)
Bachelors and six (6) years or more of related experience; Masters and four (4) years or more experience; PhD and 0 years related experience. Will consider an additional 4 years of experience in lieu of a degree.
US Citizen with the ability to obtain a Secret Clearance. An Interim Secret Clearance will be required to start the position
Must currently hold (preferred) or be willing to obtain the ITIL V4 Expert Certification
High attention to detail and proven ability to manage multiple/competing priorities simultaneously
Excellent business judgement and a practical, common sense approach applied to the completion of tasks