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MIS Operations Technician Intern - Military veterans preferred

2021-06-22
Casino at Delaware Park (https://www.delawarepark.com/)
Computers/Information Technology

/hr

  full-time   employee


Wilmington
Delaware
19804
United States

JOB RESPONSIBILITIES:
-Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analysis for improvements as assigned.
-Observing and working with the MIS Operations Team in responding to service requests to the MIS help extension.
-Assist in utilizing general knowledge and problem solving skills or recommend proper MIS personnel for response.
-Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc...
-Assist with necessary changes to telephone system hardware and cabling.
-Observing and working with the set-up of new accounts within the telephone system.
-Observing and assisting with the LAN maintenance as directed by the Systems group as necessary.
-Responsible for knowledge of, and adherence to Company and Departmental Policies while Interning.
-Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
-Communicate (both written and verbal) with and promote positive team member and guest relations.
-Maintain professionalism at all times when working with other team members and/or guests.
-Performs all other duties as assigned.

JOB REQUIREMENTS:
-Six (6) to Twenty-four (24) months of Technology Studies with hardware and software knowledge from a University or Trade School.
-Knowledge of LAN and MS Office Software required.
-Must have strong problem-solving skills and good interpersonal communication skills.
-Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery and Delaware Thoroughbred Racing Commission (DTRC).
-Act with discretion and maintain confidentiality in handling sensitive information.
-Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
-Must be able to walk and stand for at least a full eight (8)-hour shift.
-Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
-Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
-Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
-Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
-Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
-Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.

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Perfect if you are searching for a job using your phone.

 

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